As far as shipping I knew no better and they deffinatly didn't offer. And one way shipping wouldn't be so bad if they got straight into fixing it for free instead of there really good gun smith "there words" fluffing around.
If I ever questioned who pays for shipping, and I even might have at the time, I feel I would just get the run around and it would hardly be worth it.
Even the returning of the first scope was so much more difficult than actually buying it. Quick to take the money, but very slow when there's a problem.
Talked to DED today and the scope is coming back with another shipment next week. Looking forward to it...
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When I read the terms of the Leupold guarantee some years ago it stated postage will be charged, as part of the terms and conditions this would supersede the consumer act.
I would love to know how the Bushnell guarantee works as it states " the life of the product " ?
There are only three types of people in this world. Those that can count, and those that can't!
Taff, but last I heard you were working for a major retailer in the field. Surely if anyone should know how the warranties work, it is you guys
My only experience with scopes being sent back to the manufacturer for repair or modification kills the argument to buy locally for warranty or support.
I bought a Z6 and Z5 off eBay and from EuroOptic.
One ended up with a scratched ocular, the other I wanted modified to have a ballistic turret.
I contacted the NZ agent, was upfront about them being offshore purchases.
"No problem,send them down" was the answer.
Everything was sorted by them, the scratched lens was repaired gratis, I think I paid a $35.00 handling fee, and the ballistic turret mod cost me the cost of the mod, flat cost, no plus freight, plus GST.
I thanked them very much via email, they said that's what you pay for, no matter were it's bought.
As to warranties some scopes have lifetime in the USA and 10 yrs in NZ so you need to read the small print not the advertising.
6 months ago mate contacted Swaro re a problem with his USA bought 3.5-18 Z5 scope. Next thing local agent contacted him via email with an offer to handle the return for ~NZ$100. Mate wasn‘t sure what he got for 100 bucks and declined and sent scope direct at a substantially cheaper cost.
Scope had 2 problems – parallax dial had seized up and POI shifting around. The parallax came almost fully right by gently moving back and forward until full adjustment could be used. The POI movement was proven by firing groups with the Swaro, swapping to a March, back to the Swaro, and then finally with the March. Took bloody ages!
Scope turnaround was actually quite good. Mate contacted Swaro for update to be told it was already on its way back to him – this surprised him somewhat.
Received scope back with a workshop docket. Docket showed test done for 15 minutes on some shaker machine. A clean, and then back to mate. No details of any remedial work done.
Parallax knob still has 3 rough spots and still suspicious of POI changes. He has lost all confidence in his $2.5k NZ equivalent scope.
The Z5 cost in the region of $2.5 k, had a couple of things go wrong, so your mate went to the trouble of contacting Swaro himself. The local agent said for $100.00 they'd look after it.
Instead of asking the local agent what he got for his hard earned hundy, he cheaped out and sent it away himself.
Now that he's lost confidence in the scope, what recourse has he got, send it back to Swaro himself at his expense ? again ? where as, if he'd sent it via the agent, he'd perhaps have more leverage, and they would be obliged to own the problem.
How much does he want for it ?