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Thread: It makes all the Difference

  1. #31
    Member Maca49's Avatar
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    Your every salespersons dream VC! Did a job for a guy the other day, won't mention nationality as I could be mis under stood, gave him an estimate, did the job, fixed his prob, wrote a report so he could shove it up another supplier, then when it didn't go well with the other supplier, gets a telephone quote from my competitor and tells me he wants a credit cause I have over charged him, gave him some time off the account, wasn't good enough so he says "see you in court". Told him my offer was now withdrawn, came in yesterday,apologised, shows me a written quote from my competitor and asks if I will match, FFS why do we let them in? Good think is he paid before he took the job away. Now I'm a reasonable guy, but today I think the text will be "hahahahaha fuck off"
    gadgetman and mikee like this.
    Boom, cough,cough,cough

  2. #32
    Member HNTMAD's Avatar
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    I just read this, and having worked in sales most of my life I'm not sure where to start.

    There are so many tyre kickers out there that it's hard to tell on any given day out of the many people that call through the door who wants to buy and who don't, who wants to be greeted and who don't. How to greet and how not to greet so I understand their frustration. As for staff talking about their weekend. You don't know but the customer while looking like a mate may be the shops best customer.

    Maybe when you go into the next shop, look for a sales staff and be the first to say hi?? Turn it around and mince it up a bit. Guaranteed to get a smile.form the staff members

    Hamish

    Sent from my E5823 using Tapatalk
    Hamish
    027 5422 985
    www.hgd.co.nz

  3. #33
    Member Maca49's Avatar
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    Many years ago I used to go into a car dealer in Auck, he imported exotic cars. He new me well, but i was just a tyre kicker enjoying a perve. He would always come out off his office and say good day, I asked him why one day. He told me he was a car salesman in Tawa and one cold, pissing down day they were holed up in a nice warm office looking out the window. A guy dressed in hunting type clothes arrived on the court and went to the most expensive car on the lot, he was rubbing the window and looking inside. All the sales guy were laughing and joking about this loser messing up their car.
    This guy got an umbrella and went out to see what he was up to. He asked if the guy liked the car, the guy replied he did and would like to buy it and how much.He told him $70K and how would he like to pay?
    The guy said he was from up north and had won a good sum on Lotto. The sales guy said how was he getting into lotto to cash up, he said he would wait for his mate to come back. he asked what bank he dealt with, the guy said he didnt have a bank account.
    He put the guy in the car and took him in to Wellington, got the cheque and took him to his bank, talked to the manager and sorted it all.
    Went back to the yard with the guy and the money, to be met by his boss who gave him a ream for driving this loser out in the new car, he gave the boss the cheque!
    That was why he always got up off his bum and talked to everybody who came on his lot, you cant judge a book by the cover!
    Sales are about relationships, getting know your customer, even in retail you get to know the ones that come back and the newies, there maybe a nice surprise.
    Bryan, Pointer and 223nut like this.
    Boom, cough,cough,cough

  4. #34
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    Upper Hutt gun shop would have to be the rudist pr1ck I've ever met

    You say hello and ask him about something to buy but he is reluctant to pull his head away from the internet

    Appears looking at social media sites is more important than a customer???

    Also rung and asked for him to order a part....he said I'll get back to you in a week to tell you if I can get it or not? WTF

    Rang Reloaders and they rung back 5 min later and sent it arriving the next day

    Didn't cancel with Upper Hutt gun shop and he didnt even have the courtesty of ringing back?

    They have lost me as a customer
    mikee likes this.

  5. #35
    Member Maca49's Avatar
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    And he will never know!!
    Gapped axe likes this.
    Boom, cough,cough,cough

  6. #36
    Gold member Pointer's Avatar
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    So, who here gives feedback on their poor service instead of putting up with it or walking ? Conversely, who here tells someone that they have been pleased and that they are thankful for their service and that they did a good job?

    I think customer service in retail and the trades is appalling in this country. But then again, I think we as customers can be just as bad.
    gadgetman and Pengy like this.

  7. #37
    Member HNTMAD's Avatar
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    That's right, who here has the balls to come out from behind a code name and say. XYZ the reason I no longer shop here is because of ABC..

    Sure they will take it hard but eventually will get the idea.

    Hamish

    Sent from my E5823 using Tapatalk
    Pointer likes this.
    Hamish
    027 5422 985
    www.hgd.co.nz

  8. #38
    Member Pengy's Avatar
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    Yep, I did just that in the case of the H &F incident. I also flicked HO an email explaining/complaining.
    Store owner/manager got a bollocking, and I got $50 voucher, which I spent at another branch.
    @Pointer. I always try and make a point of addressing sales people, or the girls at the supermarket checkout by their name when possible. And thankyou is always given for good service.
    Forgotmaboltagain

  9. #39
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    Quote Originally Posted by Happy View Post
    Did you not have your step ladder ,,,
    "waddle" we do about this customer ;
    quick contact greenpeace theyre used to that sort of bird
    did you see that hes fingered us the flipper!
    sorry pengie couldnt resist.
    Pengy likes this.

  10. #40
    Member gadgetman's Avatar
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    Quote Originally Posted by HNTMAD View Post
    That's right, who here has the balls to come out from behind a code name and say. XYZ the reason I no longer shop here is because of ABC..

    Sure they will take it hard but eventually will get the idea.

    Hamish

    Sent from my E5823 using Tapatalk
    Sometimes it is difficult to complain in person, as if you could make contact then you wouldn't have a reason to complain, nor walk out the door.
    veitnamcam likes this.
    There are only three types of people in this world. Those that can count, and those that can't!

  11. #41
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    Im a little intolerant too of pushy salespeople-generally if i get a "can i help? -thanks but Im just looking" Im ok,but some willcling on like a wet turd on a hairy jacksie -Ijust walk out-same with pushy bastrds -alasa H&F branch in CHCH was my absolute nightmare in this respect ,though give em credit latterly they have improved.
    If im really on the hunt or after a repair etc -a call to the shop before hand and getting the staff members name seems to make life a little easier i find.
    often im just doing a recce to see how the bloody thing is made and can i fabricate something similar out of 3+decades of precious junk Ive got squirreled away in me man cave.
    now im back in greymouth for 12months Im rueing leaving wetsuit and fins at home -thats just to go fill me bloody truck with diesel.!jesus wept i put on sunscreen when i have shower,no use goin outside ya drown in 30seconds flat!! gadget you long limbed red racing crab -is ya missing me?????????

  12. #42
    Member gadgetman's Avatar
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    Quote Originally Posted by kotuku View Post
    Im a little intolerant too of pushy salespeople-generally if i get a "can i help? -thanks but Im just looking" Im ok,but some willcling on like a wet turd on a hairy jacksie -Ijust walk out-same with pushy bastrds -alasa H&F branch in CHCH was my absolute nightmare in this respect ,though give em credit latterly they have improved.
    If im really on the hunt or after a repair etc -a call to the shop before hand and getting the staff members name seems to make life a little easier i find.
    often im just doing a recce to see how the bloody thing is made and can i fabricate something similar out of 3+decades of precious junk Ive got squirreled away in me man cave.
    now im back in greymouth for 12months Im rueing leaving wetsuit and fins at home -thats just to go fill me bloody truck with diesel.!jesus wept i put on sunscreen when i have shower,no use goin outside ya drown in 30seconds flat!! gadget you long limbed red racing crab -is ya missing me?????????
    Bloody oath I'm missing ya. You operate the same as me.

    I like to browse undisturbed (though most reckon I'm pretty disturbed) where I can check out items, think of how they would or could be used. Decide if I'd use it, modify it or make something better. If left to my own devices I'll often end up at the counter with an arm load of gear. Too many interruptions to my thought patterns and I just walk out the door.
    There are only three types of people in this world. Those that can count, and those that can't!

  13. #43
    OPCz Rushy's Avatar
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    Hey GM I am in your city for a couple of nights next week. If you feel the ground moving more than usual at nighttime it will probably be my snoring so don't worry.
    It takes 43 muscle's to frown and 17 to smile, but only 3 for proper trigger pull.
    What more do we need? If we are above ground and breathing the rest is up to us!
    Rule 1: Treat every firearm as loaded
    Rule 2: Always point firearms in a safe direction
    Rule 3: Load a firearm only when ready to fire
    Rule 4: Identify your target beyond all doubt
    Rule 5: Check your firing zone
    Rule 6: Store firearms and ammunition safely
    Rule 7: Avoid alcohol and drugs when handling firearms

  14. #44
    Member gadgetman's Avatar
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    Quote Originally Posted by Rushy View Post
    Hey GM I am in your city for a couple of nights next week. If you feel the ground moving more than usual at nighttime it will probably be my snoring so don't worry.
    Excellent @Rushy. That will fill in the void left by @kotuku.

    On a more serious note though. I recall a few years ago, when this place was still shaking a lot, disappearing to another town where things were not moving. I felt quite uneasy at the lack of ground movement.
    veitnamcam and kotuku like this.
    There are only three types of people in this world. Those that can count, and those that can't!

  15. #45
    Member Maca49's Avatar
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    Quote Originally Posted by Pengy View Post
    Yep, I did just that in the case of the H &F incident. I also flicked HO an email explaining/complaining.
    Store owner/manager got a bollocking, and I got $50 voucher, which I spent at another branch.
    @Pointer. I always try and make a point of addressing sales people, or the girls at the supermarket checkout by their name when possible. And thankyou is always given for good service.
    I thought they'd tap you on the head as you went through the checkout?
    Boom, cough,cough,cough

 

 

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