If the dealer is admitting something is wrong (which there clearly is), then they have to either fix it for you or replace/refund.
Had to deal with my fair share of professional shysters in the UK selling second-hand rifles, honestly second-hand car dealers are more reliable and trustworthy. Once got sold a rifle with an under-sized chamber (someone rechambered from 222 to 223, and did a poor job), then a 7mm-08 where the idiot had replaced the bolt with a crap PTG unit and fucked the job, due to the fact the locking lugs did not match those of the original bolt, leaving excess headspace.
The situation you are in reflects the problem I had in the second instance, rifle would chamber factory ammo fine and fire, but on extraction (lifting bolt and pulling back) the bolt would lift easily, but be very difficult to actually pull back. It was clear what was happening, as the brass would show signs of stretching (get yourself a case gauge-where you drop the brass in).
Impossible to explain how else you are getting issues. If you follow my instructions this will more than likely show up as being the problem (your fired cases should also show signs of excess length, growing a lot lengthways during firing). I'd insist to the dealer that they fire a few shots themselves and see. The fuckwits who sold me the rifle with excess headspace told me their gunsmith reckoned that 'All Remingtons are like that'.
Thankfully I managed to replace the bolt with an original Remington one off a shot-out rifle.
Never ever used them again, complete idiots.
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