What is the deal with having to 'submit a ticket' in order to get in touch with Lee Precision's support team?
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What is the deal with having to 'submit a ticket' in order to get in touch with Lee Precision's support team?
Its an excellent service. I've used it several times. Takes about 48 hrs to get a response depending on time and day of week that you submit. RCBS much the same. The "ticket" approach simply queues, allocates and tracks enquiries. You can see your ticket history and outcomes.
A ‘ticket’ is customer service terminology that tracks inquiries/requests/complaints etc. it effectively means that a ‘serial number’ of sorts is allocated to every inquiry so it can be tracked and moved to the relevant department or person - as GDMP said - and the ticket will remain active until the inquiry is resolved. it’s standard practice in most industries now.
Its how all smart companies manage support