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Thread: Broken vortex red dot

  1. #1
    Member NZ32's Avatar
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    Broken vortex red dot

    Got this for a mate at the last shot show and he said it broke inside his gun bag. Anyone had a similar breakage? Looks like there was never much holding the dial on the first place.

    Name:  20190718_143615.jpg
Views: 247
Size:  1.57 MB

    Need to work out how to send it back to vortex for warranty.

    Tom

  2. #2
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    will jacinda buy it? make it look good and remove the battery so they cant see it not going.
    Use enough gun

  3. #3
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    Quote Originally Posted by 40mm View Post
    will jacinda buy it? make it look good and remove the battery so they cant see it not going.
    Note to self: don't buy anything from this guy.!
    v1025566 likes this.

  4. #4
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    Quote Originally Posted by Bol Tackshin View Post
    Note to self: don't buy anything from this guy.!
    Haha, I would only sell something like that to the govt.
    Bol Tackshin likes this.
    Use enough gun

  5. #5
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    Quote Originally Posted by 40mm View Post
    Haha, I would only sell something like that to the govt.
    I hear you mate. It's their rules after all.

  6. #6
    Member CooeeBay's Avatar
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    Quote Originally Posted by NZ32 View Post
    Got this for a mate at the last shot show and he said it broke inside his gun bag. Anyone had a similar breakage? Looks like there was never much holding the dial on the first place.

    Attachment 115973

    Need to work out how to send it back to vortex for warranty.

    Tom
    Where did you buy it from? Vortex NZ have a lifetime warranty on their gear.
    Peter Hackett
    peter@cooeebay.com
    +61418776862

  7. #7
    Member NZ32's Avatar
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    From the vortex booth at the sika show, not the shot show. Will have a look on their website today.

  8. #8
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    Quote Originally Posted by NZ32 View Post
    From the vortex booth at the sika show, not the shot show. Will have a look on their website today.
    @NZ32 Vortex have a faulty product return location in Auckland. From there, they can assess the item. Send me a PM or email me and I will send you the return item form. Look for your receipts in the meantime
    dannyb likes this.
    Peter Hackett
    peter@cooeebay.com
    +61418776862

  9. #9
    Hunter gatherer dannyb's Avatar
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    Quote Originally Posted by CooeeBay View Post
    @NZ32 Vortex have a faulty product return location in Auckland. From there, they can assess the item. Send me a PM or email me and I will send you the return item form. Look for your receipts in the meantime
    Why would you need reciepts for a "lifetime" warranty ? Surely they can tell by the serial number if it's a gray import ? No hate, not trying to start a war, genuinely curious
    tetawa and Blisters like this.

  10. #10
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    Quote Originally Posted by dannyb View Post
    Why would you need receipts for a "lifetime" warranty ? Surely they can tell by the serial number if it's a gray import ? No hate, not trying to start a war, genuinely curious
    Fair question @dannyb

    Not all Vortex Optics have a serial number eg, monoculars, bino's tripods..etc. Because there are private individuals and retailers buying the Vortex gear from overseas and not from a Vortex Authorized dealer who is supplied by the Vortex Au/NZ agent, they are required to return the item back to the retailer in the country or origin. The issue gets tricky when an individual resells the item on the secondhand market and them requires lifetime warranty - that outcome will be decided by the Au/NZ agent.

    https://vortexoptics.com/vip-warranty
    INTERNATIONAL VIP WARRANTY
    The Vortex Worldwide Lifetime VIP Warranty covers your purchase worldwide through the distributor or dealer in the country where you purchased your product.


    Distributors and dealers in countries other than where you made your purchase may apply service charges due to different rules and regulations in that country. We recommend you make your purchases from your local distributor or dealer to ensure you get the best service should there ever be a need.


    Products shipped from the USA out of the country are considered Gray Market Products and are not covered by this warranty.

    I'm pleased to say I'm happy to help out where I can with Vortex.
    dannyb likes this.
    Peter Hackett
    peter@cooeebay.com
    +61418776862

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    Not a leupold warranty,
    dannyb likes this.

  12. #12
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    Messaged Vortex Aus/NZ on Facebook today and should have it sorted. Got a form to fill out and and address to send it through.

    Bought at the sika show from a both showing a vortex banner at the front so assumed it was legit. Might have a picture of the receipt somewhere but unsure.

    Tom

  13. #13
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    Fast turn around, new red dot turned up this morning.

    Name:  20190726_070524.jpg
Views: 84
Size:  2.51 MB
    Double Shot, CooeeBay and dannyb like this.

  14. #14
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    Has any one handed a red dot in to gun grab yet?

 

 

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