Dunno @Kiwi Greg, haven’t had to return anything. I believe, may be wrong here, that’s its a straight no questions asked replacement from the local distributor, even if your dog ate it, they’ll give you a new one. Burn it, run over it, drop it from the top of the Sky Tower. The wording of their warranty is incredibly generous and I have never come across a complaint that they haven’t honoured it. Always a first time though.
I did wonder if they would replace my rangefinder after I was witnessed dropping it in a flooding creek. But that was probably a bit of a long shot so I didn’t ask. Come summer when the water level is right down I am going to walk that creek bed all the way downstream and see if it got hung up on the lanyard somewhere. That would be an interesting test.
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