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Having spoke to the store it will be looked at Monday which is a bit gutting as this weekend was planning on getting it out for a blast. I have been offered a credit for another but there is no more in the model I purchased so I'm not sure how that will go.
I understand it is a manufacturer fault but unfortunately the product is not what I had hoped (especially considering it's the first new rifle I have owned and cost more than my centrefires)...
As the seller that's their problem. They make a markup, they carry the ball.
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