Thread: Kiwi made Howa mini ultralight chassis a reality?

Originally Posted by Sidetrack

Great to see a business become a victim of their own success with a locally developed and built product. Well done them. Just need to learn the old mantra of under promising and over delivering coupled with prompt communication and things will sort themselves out. Common problem with a lot of small businesses that run lean but haven’t developed some core competencies.
Yes, it can be frustrating but patience is the key, it’s not like it’s a life or death situation if you don’t receive it on the specific day or time. I’d prefer something done well than done in a hurry and it is certainly worth the wait. Hang in there!!

Yes your right its not a life or death situation, however that doesnt excuse the situation. Over promising and not delivering just makes for frustrated customers and a bad reputation. Be honest with the customer dont just say what they want to hear to get them through the door and swipe their card. If i was told a realistic eta from the beginning patience wouldnt be an issue but dont tell me it will be a week, then next week, then the next, then “it will be done monday ill call you when its ready” then not call. Thats just piss poor business.


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