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Thread: Leupold Customer Service - Good Experience

  1. #1
    Member
    Join Date
    Sep 2012
    Location
    Invercargill, NZ
    Posts
    416

    Leupold Customer Service - Good Experience

    I bought a Leupold RX1000i TBR with DNA rangefinder new around 2014 and a few months ago the edges of the display failed to the point that I could not read the distance - the reticle in the center was still ok and it appeared to be ranging.

    I knew that it was out of warranty, two years only on electronics, so I used GOOGLE to see if anyone else had reported a similar issue with this model.

    Sure enough, there were a half dozen posts on various forums and most had mentioned they spoke to Leupold Customer Service who offered a replacement at 60% off US retail pricing.

    I duly completed the Leupold USA online service form and sent my rangefinder from INVERCARGILL to Leupold in Beaverton OR. NZ Post with tracking cost $18.

    About 10 days later I received an email from Leupold asking me to call and discuss.

    I did just that and in about 3 minutes had completed an order for a new Leupold RX-1600i TBR/W (Orange camo colour) for NZD$380

    NZ retail is around NZD$750


    I have no complaints about the two year electronics warranty but if you are in the same situation I hope this info is useful.
    In a civilized and cultivated country, wild animals only continue to exist at all when conserved by the sportsman. The excellent people who protest against all hunting, and consider sportsmen as enemies of wildlife are wholly ignorant of the fact that in reality the genuine sportsman is by all odds the most important factor in keeping wild creatures from total extinction.
    Theodore Roosevelt

  2. #2
    Member
    Join Date
    Jun 2015
    Location
    christchurch
    Posts
    5,060
    leupold warranty is second to none (with buck knives) . i fell over a rifle after a nasty fall, snapped the scope in 2 right behind the turrets. i sent it back explaining it was my fault but was it repairable. they sent me a new scope !
    ok, its probably done for publicity reasons (it was only an old vx 2) but hell i will recommend people buy leupold till i die for this one reason
    dogmatix, JoshC, hotsoup and 1 others like this.

 

 

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