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Thread: Swarovski Binocular Warranty

  1. #1
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    Swarovski Binocular Warranty

    Hi everyone,

    Does anyone know what Swarovski's warranty on binoculars extends to? To the optical performance only, or might include the exterior rubber coatings etc. My Swarovski Pocket 8x25 CL has been a daily carry for work for the best part of 5 years, but now the rubber exterior is starting to fall apart, cracking and becoming soft to the point where I could quite easily just peel it off now with little to no effort. It's simply normal wear and tear from constant use, optically the binoculars are mint and been well taken care of. Warranty claim or would need to be sent away for a refurbishment cost? Any experiences from Swarovski users?

    Kind regards,
    Joel

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  2. #2
    Member 199p's Avatar
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    I would be amazed if it was covered under warranty

    Talk to swarovski nz about sending them back for a refurbishment, he is a good guy to deal with and might have a demo binos he can sent you to use while they are away.
    Micky Duck likes this.
    Konus binoculars " The power to imagine"

  3. #3
    MSL
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    Swarovski Binocular Warranty

    I wouldnt be at all surprised if they fix them for free


    Sent from my iPhone using Tapatalk
    Last edited by MSL; 11-01-2021 at 12:22 PM.
    Micky Duck likes this.

  4. #4
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    I had a pair of 9xx25 (older than yours) sent back about 2 years ago. They had fogging inside. They were repaired without charge.

  5. #5
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    Thanks fellas, who is the Swarovski New Zealand contact person @199p? A quick Google didn't give me any joy.

    Thanks,
    Joel

  6. #6
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    Quote Originally Posted by joelhenton View Post
    Thanks fellas, who is the Swarovski New Zealand contact person @199p? A quick Google didn't give me any joy.

    Thanks,
    Joel
    JP Klaus (jp.klaus@swarovski.com)
    199p likes this.
    Every time something really bad happens people cry out for safety and the government answers by taking rights away from good people.
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  7. #7
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    Quote Originally Posted by duckdog View Post
    JP Klaus (jp.klaus@swarovski.com)
    Thanks very much duckdog!

  8. #8
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    JP will get them sorted I sent my old SLC back to get a referb they came back like new with new outer case cost about $150 but took a while.

    Sent from my CPH1903 using Tapatalk

 

 

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