Welcome guest, is this your first visit? Create Account now to join.
  • Login:

Welcome to the NZ Hunting and Shooting Forums.

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed.

DPT Arsenal


User Tag List

+ Reply to Thread
Results 1 to 6 of 6
Like Tree15Likes
  • 7 Post By r87mm
  • 4 Post By 55six
  • 4 Post By Shadowsol

Thread: Vortex update

  1. #1
    Member
    Join Date
    Jul 2015
    Location
    Nelson
    Posts
    270

    Vortex update

    After taking the advice and address sent to me by another member, I contacted a person at Vortex. He was polite and helpful and wanting to resolve my issue. I explained my experience with Retravision and pointed out several members on here have had the same poor service. He's tried to join the forum but has not been successful as yet. He's been with Vortex for 22 years and wants to sort any issues. After a few emails he asked what was needed here and I said a point of call for NZ customers. He said any warranty or any issue for him to be contacted directly and I'll give his address at the end of this. This still doesn't give us anyone in the country to send stuff and maybe follow up with him.
    At this stage I offered to help in any way I could. I'll point I would in not in anyway be receiving any payment, product or merchandise. Like wise promote or distribute any such items. Or provide repair servicing. He asked what I believe was needed and all I can think of is a few loan scopes of popular models and sizes etc to be sent out at his discretion from a central location here and returned after use as it's always going to take turn around time for warranty work to be done. Thinking you would only do a send once a month or so to make freight worth while? I know nothing about sending or receiving international mail , so not so sure I'm even the right person for the job? But we need someone here it would seem if we want service.
    So I'll ask what he did and that is what's needed and if anybody thinks they are better suited than me then please step up(please please). I view it as just helping fellow shooters not a business. Here's your chance to ask a manufacturer what you want and give suggestions on their product and service. In the interim this is the man to get hold of for any issues or problems or can offer yourself as an intermediary in stead of me.

    Shamus Terry
    <sterry@vortexoptics.com>

  2. #2
    Member
    Join Date
    Jun 2013
    Location
    Middle Earth
    Posts
    3,050
    Shipping the scope back to USA with our current post office system is already 80% of the hard work!
    Otherwise, good initiative and good on you for offering your help.

  3. #3
    Member
    Join Date
    Oct 2020
    Location
    Kapiti
    Posts
    25
    We’ve offered to help out. The Aus situation was never sustainable for NZ anyway.

  4. #4
    Member 300_BLK's Avatar
    Join Date
    Aug 2014
    Location
    Central North Island
    Posts
    2,700
    I have sent scope back to aussie and they were great to deal with and get sorted.

    Unfortunately this was all pre -March...
    Warm Barrels!

  5. #5
    Member
    Join Date
    Jul 2015
    Location
    Christchurch
    Posts
    186
    My issue with Vortex was sorted Via Australia, it was several years ago but. Done though Shooters Supplies, whom I bought the Scope off.
    Last edited by flock; 15-12-2020 at 03:05 PM.

  6. #6
    Member
    Join Date
    Jan 2020
    Location
    Waikato
    Posts
    205
    Quote Originally Posted by 55six View Post
    We’ve offered to help out. The Aus situation was never sustainable for NZ anyway.
    Would be awesome to have an NZ based importer / wholesaler / point of contact for repair, warranty, spare parts etc - be awesome if 55Six could do that?
    Oli1102, dannyb, 55six and 1 others like this.

 

 

Similar Threads

  1. Update
    By JT_NZ in forum Introductions
    Replies: 1
    Last Post: 02-12-2020, 06:23 PM
  2. Replies: 3
    Last Post: 25-02-2020, 06:37 AM
  3. FS: Vortex Strike Eagle 1-8 x 24 with vortex mount
    By omegaspeedy in forum Buy, Sell or Swap
    Replies: 4
    Last Post: 19-04-2018, 04:16 PM

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
Welcome to NZ Hunting and Shooting Forums! We see you're new here, or arn't logged in. Create an account, and Login for full access including our FREE BUY and SELL section Register NOW!!