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Thread: Older Toyota service cost

  1. #46
    Caretaker jakewire's Avatar
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    Quote Originally Posted by cambo View Post
    Toyota changed their minds every other day regarding service schedules.
    In the last schedule update, all post 2005 diesels are on 15k/12mth intervals apart from LC200 and 70, Rav4 diesel and Corolla diesel which are on 7500km/6mth intervals.

    But to be honest leaving a Hilux servicing for 15k is an accident waiting to happen. 7500km/6mth is more realistic for longevity of the motor.
    Yip cambo, I'm fine with that.

    All I ask is that they are up front
    The salesman knew I was not wanting more service intervals as I'd been reading about longer ones on newer vehicles, and my 94 surf[ trade with 158 original KMs on it] was serviced every 6 months and so he told me what i wanted to hear, not what was the truth.
    I have a right to expect best advice from a brand dealer especially when Im spending over 40k with them, and point of fact even if i am spending 2k with them
    mikee likes this.
    Quis custodiet ipsos custodes?

  2. #47
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    They are called stealers for a reason man
    veitnamcam likes this.

  3. #48
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    Half the work toyota work sheet says they have done is a load of shit. There form they print out is a generic(spelling) print out. I have found they usually do a professional job. Now my truck is out of warranty i go else where. Use the same oil at half the price (little guy doesn't need to support ten office staff) and a lot cheaper hourly rate. Can still buy the toyota filters etc if you want and take else where. Parts prices are bordering on criminal. Also when they say do you want us to ring when its finish and they never do pisses me right off.
    Ingrid 51 likes this.

  4. #49
    Caretaker jakewire's Avatar
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    @Smiddy
    Again I go back
    Why would i ask what it would cost this time when every other routine service has cost either side of the 400$ mark depending on filters?
    Is this something that's expected every time a person in this country drops a vehicle in for a service? If so I'm way out of whack and must get back into line.

    Do you do it?
    I never have because I'm not a fucking mechanic and I expect professional people whom I gladly pay to do things I'm not able to inform me of whats going on before the fact not after it.

    Maybe there some misconception here so let me put it straight.
    I'm not unhappy with the work,:ie the man that did the job, I'm unhappy with the circumstance and the lack of information.
    I'm unhappy with the service of a dealership.

    And don't for one second think that i'm just discussing on here and I haven't told them so.
    Not that it bothered them.
    Last edited by jakewire; 11-03-2018 at 07:14 AM.
    Quis custodiet ipsos custodes?

  5. #50
    Almost literate. veitnamcam's Avatar
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    Quote Originally Posted by cambo View Post
    Having issues with the DPF in the new Hilux's. TNZ throwing their hands up basically.
    There are places here in NZ and also in Aussie that are doing DPF and EGR removals. Not sure how it will affect the warranty though
    How many kms before issues showing up?

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  6. #51
    Member cambo's Avatar
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    Yeah being up front regarding costs is all part of the Toyota Kodawari way.
    The dealership has obviously fallen down in regards to your service experience @jakewire
    You should've got an experience survey to fill out. I'd use that to let them know exactly how you feel. It goes directly to TNZ and anything negative means the dealership has to answer a lot of questions

    As for genuine parts pricing @bigbear, majority of service parts are what we call "line priced" and are in most cases cheaper than generic aftermarket parts and come with a longer warranty period and also covers consequential damage and labour (aftermarket stuff doesn't).
    Oils that Toyota dealers use is called TMGO (Toyota Motor Group Oils) and is a Castrol product that is not available in retail stores. It is similar but not the same. It used to be Motul for a bit, but they've changed back to Castrol.

    Backyard and corner garages, while they can be good at basic servicing, fall short with product knowledge. That's where dealers have it. But you have to expect the charges to be higher. It's the same as going to a Dr or a Specialist.
    But the dealer experience should never put you off using them. If you are left with a bad experience, you need to speak up to the dealer and say what you expected and where you think they fell short.
    WallyR and Ingrid 51 like this.
    Life is natures way of keeping meat fresh

  7. #52
    Member cambo's Avatar
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    Quote Originally Posted by veitnamcam View Post
    How many kms before issues showing up?

    Sent from my SM-A320Y using Tapatalk
    We've got trucks coming in that haven't had their first service yet. They're always going into burn off mode, blowing white smoke, run like crap.
    Toyota are replacing the DPF and 5th injector, and on regular services the 5th injector and housing has to be removed and cleaned every time.
    Life is natures way of keeping meat fresh

  8. #53
    Member cambo's Avatar
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    Oh and the timing chain tensioners are starting to give dramas now too
    Life is natures way of keeping meat fresh

  9. #54
    Almost literate. veitnamcam's Avatar
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    Quote Originally Posted by cambo View Post
    We've got trucks coming in that haven't had their first service yet. They're always going into burn off mode, blowing white smoke, run like crap.
    Toyota are replacing the DPF and 5th injector, and on regular services the 5th injector and housing has to be removed and cleaned every time.
    Yuk! Theyl be basicly worthless when out of warrenty then.
    Hopefully my 5le will tic over another 400,000 then.

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    cambo and gadgetman like this.
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  10. #55
    Member cambo's Avatar
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    It took them a few years to get the 1KD right, then as soon as they did they brought out the new GD only to have to start all over again.
    JoshC likes this.
    Life is natures way of keeping meat fresh

  11. #56
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    Quote Originally Posted by cambo View Post
    Yeah being up front regarding costs is all part of the Toyota Kodawari way.
    The dealership has obviously fallen down in regards to your service experience @jakewire
    You should've got an experience survey to fill out. I'd use that to let them know exactly how you feel. It goes directly to TNZ and anything negative means the dealership has to answer a lot of questions

    As for genuine parts pricing @bigbear, majority of service parts are what we call "line priced" and are in most cases cheaper than generic aftermarket parts and come with a longer warranty period and also covers consequential damage and labour (aftermarket stuff doesn't).
    Oils that Toyota dealers use is called TMGO (Toyota Motor Group Oils) and is a Castrol product that is not available in retail stores. It is similar but not the same. It used to be Motul for a bit, but they've changed back to Castrol.

    Backyard and corner garages, while they can be good at basic servicing, fall short with product knowledge. That's where dealers have it. But you have to expect the charges to be higher. It's the same as going to a Dr or a Specialist.
    But the dealer experience should never put you off using them. If you are left with a bad experience, you need to speak up to the dealer and say what you expected and where you think they fell short.
    @cambo with out getting in a shit fight the local toyota dealership send's vehicle's to another backyard garage to problem solve mechanical issue's. (not just a once of)So why not take my truck to this garage for cheaper rates that have more experience with toyota's then the guys at toyota.

  12. #57
    Member cambo's Avatar
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    All I can say @bigbear, is that in our dealership the only outworking we do is specialist work that we can't do in house.
    Every dealership is different though and that particular 1 may be short of experienced technicians that can do all the necessary work. It does happen. No one can do everything these days without the proper staffing.
    I would say that particular "backyard" garage in fact does a particular specialist activity among other basic servicing work.
    Nothing stopping you using them. In fact good on you. I'd recommend doing exactly that myself if they had more equipment and knowledge of the brand. They would have a considerable advantage with a lower hourly rate as much less overheads.
    Life is natures way of keeping meat fresh

  13. #58
    Caretaker jakewire's Avatar
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    And I forgot to say
    My right hand headlight has a heap of water in it after the heavy rain we have had, obviously a seal
    Did they sort it
    No
    They made a note on the account that I would have to get it fixed
    Last edited by jakewire; 11-03-2018 at 12:47 PM.
    Quis custodiet ipsos custodes?

  14. #59
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    And if they had and it was another $100 you would still be moaning about it

  15. #60
    Caretaker jakewire's Avatar
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    Quote Originally Posted by longrange308 View Post
    And if they had and it was another $100 you would still be moaning about it
    @longrange308
    Why would you say that.?

    Since we are in the same area. I'm more than welcome to meet you and discuss your opinion
    Feel free to MP me .
    Last edited by jakewire; 11-03-2018 at 01:12 PM.
    Quis custodiet ipsos custodes?

 

 

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