Thread: GPS HELP

Hi All,

Believe it or not, I have 2 Garmin 62sc's and over the last 6 months have both spat the dummy with their maps one way or another.
One won't start up reliably and the other will just go blank (no land marks but has the current track that I just plotted).

The long and the short is, my PUTER is as fast as an Austin 7 and has a memory of an Alzheimer's patient!
Is anyone willing/able to load up a couple of micro sd's for me with Mr Purple so I can get up and running again!?
I will supply the cards and beers!

Cheers

Have you tried doing an update on them

Sent from my SM-G960F using Tapatalk

No, what's involved in that?

I couldn't even open the Mr Purple maps via the link that has been posted here

the one that wont fire up reliably is above my paygrade as mentioned above maybe software update download garmin express its free.
the other thats not showing your maps check your settings and make sure you havent hit the declutter function. check sd card is clean and dry not damaged

Hi there

I had some trouble with a Rino 650 recently - I rang the help number which you can find somewhere on the website. Finding the number is probably the hardest part, as it’s a difficult website. But once you get on the phone, and once someone answers, they can be very helpful. In my case they decided the unit was defective and asked me to send it to the Auckland warehouse. Once they’d checked it over they offered me a refurbished one. I asked if I could upgrade to a 750 instead. They said ok and charged me around $100. I received a new-looking refurbished 750.

So that’s a long-winded way of saying I would recommend giving them a call.

Originally Posted by WillB

Hi there

I had some trouble with a Rino 650 recently - I rang the help number which you can find somewhere on the website. Finding the number is probably the hardest part, as it’s a difficult website. But once you get on the phone, and once someone answers, they can be very helpful. In my case they decided the unit was defective and asked me to send it to the Auckland warehouse. Once they’d checked it over they offered me a refurbished one. I asked if I could upgrade to a 750 instead. They said ok and charged me around $100. I received a new-looking refurbished 750.

So that’s a long-winded way of saying I would recommend giving them a call.

And that's good customer service right there.

Are you using Garmin Basecamp on your computer to look at the GPS units as the new version 4.7 doesn't work properly See this link for more details on this issue

Originally Posted by scotty

the one that wont fire up reliably is above my paygrade as mentioned above maybe software update download garmin express its free.
the other thats not showing your maps check your settings and make sure you havent hit the declutter function. check sd card is clean and dry not damaged

@scotty thanks for the heads up about garmin express, I will look into it.

Originally Posted by WillB

Hi there

I had some trouble with a Rino 650 recently - I rang the help number which you can find somewhere on the website. Finding the number is probably the hardest part, as it’s a difficult website. But once you get on the phone, and once someone answers, they can be very helpful. In my case they decided the unit was defective and asked me to send it to the Auckland warehouse. Once they’d checked it over they offered me a refurbished one. I asked if I could upgrade to a 750 instead. They said ok and charged me around $100. I received a new-looking refurbished 750.

So that’s a long-winded way of saying I would recommend giving them a call.

@WillB I will call them tomorrow to see if they can help out

Originally Posted by Happy Jack

Are you using Garmin Basecamp on your computer to look at the GPS units as the new version 4.7 doesn't work properly See this link for more details on this issue

@Happy Jack not using basecamp so shouldn't be the issue!???

Originally Posted by Fireflite

@WillB I will call them tomorrow to see if they can help out

Good luck with it man! Let us know how you get along. Sometimes it takes a while to get through, but once you're talking to someone they really seem to be happy to take the time to sort it out, so I didn't mind the wait so much. I do hope you have the same experience.