Thread: Light Weight Synthetic Boots - Salewa Crow, La Sportiva Trango

Originally Posted by LittleDave

Have tried with another pair that failed at work, same spot. Came back and said it was used in wrong conditions, these were made for occasional use (only a few times a month) on formed tracks. Which is a bit nonsense as the internal stitching failing has got nothing to do with offtrack use but La Sportiva have left me with a bit of a sour taste in my mouth so don't think I want to give them any more money. Have given the distributer feedback to feed back up to La Sportiva that the previous model was far superior.

Yeah, I've had Rapace boots before and liked them, wanted to go synthetic as I really like the feel of the boot being able to dry through the day after getting soaked through and was worth them being a little less durable. The first model of La Sportiva Trangos lasted as long as some of the leather boots I've had anyway.

This sort of BS pisses me off.

I’d go back and throw your weight around.
The Consumers Guarantee’s Act is very clear and simple.
A product must be fit for purpose.
It should also last for a reasonable period of time.
It’s incumbent on them to prove you’ve abused them, and used them for something outside of their purpose. For example riding your motorbike at the speedway, and grinding a hole in the side of the boot. Ask them to show you where it states you shouldn’t walk in them too much or too far, or on a formed track.
Whoever said that must be a fucking halfwit.

I’d take them back again, say you’ve had some advice. You’ll give them one more opportunity to rectify their faulty product.
Failure to do so, and you’ll be taking it up with the commerce commission, and furthermore you’ll be posting the whole experience on Facebook and Instagram.

You should have them scrambling to give you a new pair.