Thread: Report your warranty experience on brands

Originally Posted by Gkp

I thought i would start this thread as i have recently had two polar opposite warranty issue/claims this year.
Not all products have good warranties and its worth supporting companies that stand by their products.

Thermarest:
So I had x3 mats that were slowly leaking air and would require blowing up 2 or 3 times in a night. 1 mat was second hand 15 years old. Mat 2 was purchased new 10 years ago. Mat 3 purchased off trademe 4 years ago.
Sent them back via the local H&f
3 brand new mats returned 3 or 4 weeks later!
Good on ya Thermarest.


Meindl
My 4th pair of Meindl Dovres, purchased via Bushwear Trademe. Rands cracks within months of wearing. Lots of emails..... sent them back.... oh my fucking god.... worst experience ever with both companies without going into a super long bitch session.
Long of the short is that they are taking the scape goat route and telling me I dried in front of something too hot and I need to pay $250 to get re soled with new rand.
Good on ya Meindl- last pair of boots I buy from you!

Cascade Designs sent me a new bowl from Ireland for my MSR Windburner after Ampro wouldn't help me out. I left it on top of a mountain and was trying to purchase a replacement. Also provided instructions on how to get the insulation jacket snug. Haven't needed help with the thermarest yet confident in their warranty after going out of their way with the bowl.