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Thread: Verbal Quotes...

  1. #1
    Member Ryan_Songhurst's Avatar
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    Verbal Quotes...

    Where does the consumer stand when a verbal quote has been given? I'm guessing nowhere as there's no leg to stand on? Was quoted $1500 for a job and have been invoiced $4700, nearly fell over and have rang to ask if there's been a mistake, there hasn't, and there seems to be a case of memory loss when it comes to having said it would cost "about $1500, won't be much more if any than that"
    Lesson learnt? (Get written quotes, don't deal with this f**kwit again)

  2. #2
    Sending it Gibo's Avatar
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    any ear witnesses?

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    Yep, had that lately not that bad though. Sparkle said $400 on the phone, invoice for 650

  4. #4
    Member Ryan_Songhurst's Avatar
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    Quote Originally Posted by Gibo View Post
    any ear witnesses?
    Yeap, the bloke who's Xmas bonus I'm probably paying...
    Mathias likes this.

  5. #5
    Member Kiwi-Hunter's Avatar
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    Have you a brake down of the costs and where the extra 3200 is in the quoted work?
    I do have a suggestion and it's not about paying the Xmas bonus and it's not
    KH
    The Voice of Reason, Come let us Reason together...

  6. #6
    Member Ryan_Songhurst's Avatar
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    Yes basically theres just about four times as much labour than what I was told there would be..

  7. #7
    Member zimmer's Avatar
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    The old saying of "verbal quotes aren't worth the paper they are written on" is so true unfortunately.
    Citizens advise may be able to comment, or NZ Consumer.
    I would imagine most of the little old lady rip offs are verbal as well.

  8. #8
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    Quote Originally Posted by Ryan_Songhurst View Post
    Yes basically theres just about four times as much labour than what I was told there would be..
    Same labour per person? I had two guys show up in the same truck but charged different lengths of time on the job

  9. #9
    Member Ryan_Songhurst's Avatar
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    I just feel that this was a have from the get go for it to be so out of proportion to what I was originally told. I actually kind of though to myself that if it blows out by $5-600 then that's ok and almost to be expected, but to blow out by more than three times as much is a bit of a kick in the guts

  10. #10
    Member Ryan_Songhurst's Avatar
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    Quote Originally Posted by 223nut View Post
    Same labour per person? I had two guys show up in the same truck but charged different lengths of time on the job
    Boss gave the quote, minion stood by nodding

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    Member zimmer's Avatar
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  12. #12
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    he could be trying it on ryan .
    comeback with your having a laugh mate bet theyd settle for 2500 but 3 times odd is a fuckin liberty
    were they there longer did they come to you with ''its worse than we thought' ??

  13. #13
    res
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    That wording sounds like he would argue that it was an estimate rather than a quote unfortunately.

    If your going to dispute it, make sure you don't pay any of it as if you pay them any amount (people often pay what the believe the should have been charged) then it's taken that your agreeing to the invoice
    Using Tapatalk

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    What you have done?

    Sent from my workbench
    If i could have a full time job shooting pests i'm up for over time.

  15. #15
    Member Ryan_Songhurst's Avatar
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    Some gel coat on a boat

 

 

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