Thread: Mossberg 500 Shotgun repair....HELP !

Originally Posted by Ryan

I've found the speed of responses from overseas firearm manufacturers to be glacial at best.

Yup even information that should be pretty easy to get or understand such as my request as to whether the trigger sear in the American Ranch was Tool steel or chemically hardened. After removing .4 off it I can confirm its tool steel. decided if it wasn't we'd just drop in a Timney, but 2 months give or take for a 10 second response...Hmmmm
yes Glacial!!!
Dated 6th June .....
Thank you for using the Ruger On-Line Customer Support Request Form.

This e-mail is in response to your question or comment of 04/13/2015
Request No: 291056

Comment / question:

I require Information on whether the metal used in the Trigger unit for the American Rifle units (I have a ranch in 300BLK)is fully hardened metal or chemically surface hardened as is in some of the other Ruger models as I need to hone / polish the trigger sear to get and remove creep out of the marksman trigger. Need to know before embarking or it is likely that honing will uncover gritty quality metal underneath making the fix / polish irrelevant to fixing the creep felt in the pull.

Response:
We do not recommend altering any of our firearms from the original configuration or caliber, especially in critical areas where the integrity of strength in the product is put out of our designed specifications.

If you need further information, please visit our website at www.ruger.com or contact us at:

Revolvers, shotguns, rifles, 10/22 Charger Pistol: (603) 865-2442
Pistols: (928) 778-6555
Serial Number History Information: (603) 865-2424

Please note: This e-mail is sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.

Sincerely,
Ruger Firearms

A not unsurprising response - they are shit scared their ass may end up in a sling if something goes wrong.
I had a similar response from Theoben UK when I asked about a trigger mod. Ha, they recommended that I DIDN"T attempt it and that I send the gun back to them. Yeh right.