Improving my TM security - TM had helpful helpdesk.
Not a sensational story, but a story with a good outcome.
So, I once upon a time opened my TM account, way before thinking of getting a NZ FAL, and my username was really too much of a clue to my identity.
I wrote to the TM helpdesk about this problem, citing concern about lining myself up for burglary given that TM continues to list my username against past firearms purchases.
TM got back to me, and helpfully I now have a new username in spite of them not usually being happy to change long-standing usernames. Much preferable to restarting with a new account!
Thanks TM.
The E-mail exchange:
Change my username from my real name -- (ID# ***-***-***)
Inbox
x
Trade Me Support
6 Dec (2 days ago)
to me
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Hi ***,
Thanks for getting in touch with us about changing your username, I'm happy to help you out.
We don't usually like members changing their usernames because your username is how other members know who you are on Trade Me. No worries though, the reason you want it changed is totally understandable and I'm more than happy to make an exception for you this time around!
You're also in luck! The username '***' was free and it's now all yours. The next time you log into your account you'll see your awesome new username which the Trade Me community will use to recognise you on the site from now on.
If anything else crops up in the future, feel free to get back in touch. We're available 24/7 on 0900 TRADE (0900 872 33). Keep in mind, calls cost $1.99 + GST per minute, but you’re welcome to flick us an email at any time.
Warm regards,
***
Trade Me Support
https://www.trademe.co.nz
**************************************************
Our conversation so far:
Dear TM,
Could you please change my user name from XXX to YYY.
This change has become necessary as my user name is displayed with past and present firearms / ammunition purchases, increasing my risk of targeted burglary.
Thanks
***
