Thread: Useing the firearms register

Originally Posted by fawkes

you would think that they would have their staff available at times that fit with the people they are trying to deal with. Finishing at 5 is hopeless , and there is obviously not enough phone answering people.

If you want people to comply you need to make complying easy to do......

Um, are you taking about making anything to do with firearms easy? Really haha...

And you people - you do realise that you are supposed to be saying that doing registration has been the easiest thing you've done in a long time, not the opposite. I'm very keen to avoid the dealing with more difficult systems at this point, probably not what retailers want to hear.

Originally Posted by fawkes

you would think that they would have their staff available at times that fit with the people they are trying to deal with. Finishing at 5 is hopeless , and there is obviously not enough phone answering people.

If you want people to comply you need to make complying easy to do......

We all obviously have different experiences
I did a transfer the other day must of been 3 minutes max from pulling phone from pocket to putting it back in all while following sheep up the road.
My previous 2 experiences were the same I cant be the only one.

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Originally Posted by BRADS

We all obviously have different experiences
I did a transfer the other day must of been 3 minutes max from pulling phone from pocket to putting it back in all while following sheep up the road.
My previous 2 experiences were the same I cant be the only one.

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Had good dealings before today, never waited more than a couple of minutes, the warning today that there "team members" were under pressure should have warned me.

Originally Posted by fawkes

you would think that they would have their staff available at times that fit with the people they are trying to deal with. Finishing at 5 is hopeless , and there is obviously not enough phone answering people.

If you want people to comply you need to make complying easy to do......

It's a Bureaucracy, as such it is all about them not you. Being sensible/helpful/fit for purpose does not come into it. It is nothing but another Govt Dept with a different name, Business Unit.

My experience when actually talking to a human has been fine . The real issue is not being able to talk to a human ...

Originally Posted by fawkes

My experience when actually talking to a human has been fine . The real issue is not being able to talk to a human ...

Yes, not just FSA but almost all outfits. Although to be fair, there are a couple where it is actually easier to not talk to a human I'm finding.

Originally Posted by fawkes

The real issue is not being able to talk to a human ...

I don't want to talk to a human at all. I don't want to interact with this pointless system, but if I'm legally going to have to then at least make it self-service and online like they claimed it would be.
Here we are a year in and we still can't even transfer ownership of a firearm without ringing them up and sitting in a queue. Impossible to do online.

Well, tried again today, 30 seconds and thru, no painful music. Learnt something new today, if the rifle has been previously registered, can't do the form for transfer, MUST ring so no paper trail?

Originally Posted by tetawa

Well, tried again today, 30 seconds and thru, no painful music. Learnt something new today, if the rifle has been previously registered, can't do the form for transfer, MUST ring so no paper trail?

Nothing new. If you are registering your firearms for the first time you do it online.
If you are the new owner of an already registered firearm its a transfer, which are done over the phone.

Originally Posted by John Duxbury

Nothing new. If you are registering your firearms for the first time you do it online.
If you are the new owner of an already registered firearm its a transfer, which are done over the phone.

Yes, but the message played to you every 2 minutes while waiting states you can register online. Plus the original registration can be done online only if the make model and caliber meets what they hold in their system, not always straightforward.

Originally Posted by tetawa

Yes, but the message played to you every 2 minutes while waiting states you can register online. Plus the original registration can be done online only if the make model and caliber meets what they hold in their system, not always straightforward.

When they say register, they seem to only mean what is done for the first time - to get it onto the register, both firearms and the owners. After that the term is a transfer, ie within the register.

Dont worry I made the same mistake you did; because its obvious. But thats not how bureacrats think.