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Couldn't agree more. It works both ways too. Much better to have everyone on the same side working out an amicable solution; you will achieve more working together than battling each other.

Heads not right, I didn't word it very well. You are correct. But if it obviously looks new they are expected to replace it, unless it is the likes of a car or something like that.

Actually it does. Contracts are always two party and the consumer has not been in contact with the manufactured/wholesaler just the retail store when making the purchase. The act covers the...

Legally speaking the shop was required to replace them on the spot when you first took them back, this is set out by the consumers guarantee act and deals with the contract between the retailer and...