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I'm picking the WOF agent is covering their butt to be honest. And I don't blame them, the way some of the rules are written and there is comeback on the issuing agent in many cases.

LN106 Hilux and earlier models factory running boards are bolted to the body.
I am guessing he has perhaps gone to a different WOF shop than usual or the shop he is using has had to not 'miss'...