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Vortex USA:

VIP stands for a Very Important Promise to you, our customer. We will repair or replace your Vortex® product in the event it becomes damaged or defective—at no charge to you. If we...

Your experience @Cyclops is one of the ones that prove there’s no consistency, which is what I referred to earlier when I said “who knows?”

Some get told a flat out no.

Some simply never hear...

Funny how people are suddenly having stuff turn up.

I wouldn’t be at all surprised if this is not a coincidence.

Glad to hear of the good outcomes fellas.

It’s amazing how many guys will try and sell Vortex gear into the secondhand market, and have no idea at all that the item is not covered by the NZ / Aus warranty because they have no proof of...

Which retailer Stocky?

I'd rather buy five Vortex scopes and take my chance, for the price of your one Nightforce MSL!

This is an age old issue with Vortex. I've posted on it before and argued with guys about it. If you don't have a receipt from an Aus / NZ retailer, you might well run into problems.

But then...

It is VITAL that whenever sending expensive items back to retailer / distributor that a signed receipt is a prerequisite, for provable delivery confirmation. That said, couriers being what they are...

Thanks for the explanation. So what do Broncos do?

Haydenp

Firstly, where did you purchase your binos? This is really important, as there is an ongoing battle between the likes of 55six / Broncos etc who import direct, and the middle man in Aussie...