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I have been told of another that had an issue very very similar issue (by a reader but not member of here) and it turned out to be the power pack issue... He mentioned you should be using a power...

I take it that that is not the power sorce that came with it?

Mine runs fine on a similar sorce but slightly more mA but the std one that came with mine is 1000 mA that it came with just wrong...

last couple of things I have sent back was through NZ post and DHL, Much smaller but $15 & $35 but was only a box the size of the scales part.