It would literally take minutes to fix with a needle file and some sandpaper.
It will be as good as new.
It is a machine mark from I would suggest a parting tool.
It could take weeks to get any results from suppliers or manufacturers over a machine mark.
I would notify the dealer of the fault as a whole heap could have the same issue and fix it myself. Probably still get a replacement anyway without demanding customer satisfaction over a simplistic fix.
Hope the OP doesn't get mucked around.
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