Manly Comrade folder knife - multple failures - poor service

Hi all, I feel I have to pass on what I have discovered recently about the Manly Comrade folder knife I purchased from a Taupo trader that is a member of this forum. I purchased the first knife about 20 months ago and after a few months and hardly any use the locking mechanism snapped, so I returned it to the supplier and they replaced it with a similar Manly folder knife. This replacement has had very little use and it too snapped last week. I contacted the supplier in Taupo and they have rejected any claim for replacement as the law says that the warranty on a replacement product starts from the time of the original purchase. The Taupo supplier is within their rights to not cover the faulty item if it is outside the original warranty period, but I would have thought that they would have stood behind their product and offered some remedy. But they are not prepared to do so, and my points are;
1) the locking mechanism on the Manly folder knives is not well designed and have a repeating history of failure
2) the Taupo trader does not have the warranty conditions on their website so is hard to argue when this situation arises
3) the Taupo trader doesn't have a feed back facility on their website so is difficult to assess their status in trade and service hence this post,
so "caveat emptor" is alive and well, let the buyer beware!

Cheers Ruger7mm

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Originally Posted by Ruger7mm

Hi all, I feel I have to pass on what I have discovered recently about the Manly Comrade folder knife I purchased from a Taupo trader that is a member of this forum. I purchased the first knife about 20 months ago and after a few months and hardly any use the locking mechanism snapped, so I returned it to the supplier and they replaced it with a similar Manly folder knife. This replacement has had very little use and it too snapped last week. I contacted the supplier in Taupo and they have rejected any claim for replacement as the law says that the warranty on a replacement product starts from the time of the original purchase. The Taupo supplier is within their rights to not cover the faulty item if it is outside the original warranty period, but I would have thought that they would have stood behind their product and offered some remedy. But they are not prepared to do so, and my points are;
1) the locking mechanism on the Manly folder knives is not well designed and have a repeating history of failure
2) the Taupo trader does not have the warranty conditions on their website so is hard to argue when this situation arises
3) the Taupo trader doesn't have a feed back facility on their website so is difficult to assess their status in trade and service hence this post,
so "caveat emptor" is alive and well, let the buyer beware!

Cheers Ruger7mm

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Hey ruger

I'd take it back to the company themselves. They probley know its shit and will replace it rather than the shop who's sick of replacing there knives?



Sent from my CLT-L09 using Tapatalk

I have 2 ,both 5-6 yrs old,one is edc the other has been used as my main hunting knife,no problem with either of them.

Same thing I experienced with my last two Mercator's

Sent from my TA-1025 using Tapatalk

Quote:

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Originally Posted by Ruger7mm

Hi all, I feel I have to pass on what I have discovered recently about the Manly Comrade folder knife I purchased from a Taupo trader that is a member of this forum. I purchased the first knife about 20 months ago and after a few months and hardly any use the locking mechanism snapped, so I returned it to the supplier and they replaced it with a similar Manly folder knife. This replacement has had very little use and it too snapped last week. I contacted the supplier in Taupo and they have rejected any claim for replacement as the law says that the warranty on a replacement product starts from the time of the original purchase. The Taupo supplier is within their rights to not cover the faulty item if it is outside the original warranty period, but I would have thought that they would have stood behind their product and offered some remedy. But they are not prepared to do so, and my points are;
1) the locking mechanism on the Manly folder knives is not well designed and have a repeating history of failure
2) the Taupo trader does not have the warranty conditions on their website so is hard to argue when this situation arises
3) the Taupo trader doesn't have a feed back facility on their website so is difficult to assess their status in trade and service hence this post,
so "caveat emptor" is alive and well, let the buyer beware!

Cheers Ruger7mm

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Not so, warranty restarts from zero on replacement item, check consumer law for the relevant passage and go get up them.

I had a Manly comrade (it fell overboard in Tasman bay somewhere!) I found it an excellent knife, no problems

someone send him a bacho will you please......

Hi all
I had to vent, the blade steel (D2) is great, but the locking mechanism is not. I have a bacho but if I put in my pocket I will be singing opera sooner or later. I checked online and it seems the warranty is indeed from the original purchase date, although the Consumers Guarantee Act says it has to perform with what is reasonably expecetd of it. Anyway, to my mind if you are looking for a folder knife beware of the Manly Comrades.

try a Bestech for less money and much more warranty

Manly Comrade sounds like another name for helen clarke

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Originally Posted by Ruger7mm

Anyway, to my mind if you are looking for a folder knife beware of the Manly Comrades.

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The name alone would put me off. Sounds like the manufacturer is compensating

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Originally Posted by Steve123

Manly Comrade sounds like another name for helen clarke

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Yep, the name is a"fail" - forget the knife or anything else .... the name alone is a show stopper. Perhaps very fashionable in Mt Albert or GreyLynn

Doesnt sound very manly

Thats a shame best knife ive used can a knife maker fix it

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Originally Posted by NRT

Same thing I experienced with my last two Mercator's

Sent from my TA-1025 using Tapatalk

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My Mercator is approx 75 old, no problems so far, .......(sorry, couldn’t help myself)

B

Mines at least 30 and no probs

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Originally Posted by shift14

My Mercator is approx 75 old, no problems so far, .......(sorry, couldn’t help myself)

B

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Well look after cause the new ones are, ain't worth owning.

Sent from my TA-1025 using Tapatalk

i used to have a mercator vintage 1985, one day the blade snapped while doing nothing more than rabbit skinning, since then i have tried and owned many knives but am now solidly a buck fan.
that said my zipper fixed blade developed a hairline fracture on the gut hook.
i sent it back to buck, they replaced it no questions asked, gave me a pocket knife for my troubles and a letter from the founder apoligising that one of his knives had failed

Any photos of these barely used knives? What were you doing at the time of failure?

Contact the manufacturer, by all accounts they are responsive to customers, based on Bladeforum feedback.

Hi all
I emailed the manly factory and after they saw the photos of the broken steel locking system they have offerred to replace it themselves at no cost to myself, very good service! The blade steel is excellent, it is the design of the locking system that puts a lot of strain on the spring that is the problem. The first knife was in my pocket and had minimal use and when I went to open it had a broken locking system and the blade just swung around dangerously. The second has had even less use and was in my cudboard and when I went to get it, it had broken the locking system and jammed closed. But I have to say again the parent company in Bulgaria have been excellent in their response, and on their website they have a two year warranty, whereas on Ezdirect's website I cannot find any warranty information about the Manly knives.

Cheers
Ruger7mm