Thread: Cautionary tale of poor quality product from Spika.

Originally Posted by Mintie

Late last year I purchased a "Deluxe" rifle bag from Spika, I specifically wanted one with a shoulder strap as I have a bunch of bags without straps already. I used that bag maybe 20 times only carrying it from my ute inside to the safe, nothing stressful.

Then one day I heard the sickening thud of my rifle in the bag hitting the concrete hard, unfortunately the front bell of the scope took the brunt of the hit and is now bent downwards, scope buggered and unusable. The stitching of the fabric tab that holds the strap in place had come apart while it was over my shoulder.

The scope is worth about the same as my insurance excess so not worth claiming for. I emailed Spika and while they were fairly quick to offer me a replacement bag I declined and told them I didn't want to trust my gear in another one of thier bags, they made no apology for the damage thier product caused and no offer to compensate me for it.

Guess it's my hard lesson to learn, not to trust Spika products again.

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Go back to them and say that you are claiming "Consequential loss" for the 'scope the under CGAct.
If they turn you down you have the option of taking the matter to the Disputes Tribunal.

Remedies for damage or other loss

Sometimes a faulty product will cause damage or loss to your customer’s other belongings or property — known as consequential loss. If this happens, you need to compensate the customer for the damage.

For example, if a faulty dishwasher floods the kitchen, the business that sold the dishwasher must pay to fix any water damage to the flooring — and give a remedy for the faulty dishwasher.