I have a very similar experience. Went to GC hamilton, they did not have the rifle in the caliber I wanted and were $50 more expensive than Reloaders. They had one in the Auckland branch but would not match the price, he said there was not enough margin for price match and postage. So I got it from Reloaders, posted for free. I also had a bit of a debacle involving a broken rifle that involved me visiting them about 6 or 7 times to get them to move along the process. I still go there but only to try holding a gun I can buy somewhere cheaper with free postage, and I do buy a bit of ammo there as the price difference for me is usually worth the convinience with the volume I buy.
In saying that the staff there are friendly and often have helpful suggestion on what to buy.
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