Thread: Pulsar poor product support

Back when I was first looking at thermals I had heard about slow warranty work with Pulsar, it also frustrated (and worried me) that there was about a 6 month wait list on thier products, if the product needed to be replaced because of a fault I didn't want to wait 6 months.

Thier internal or even thier own specific battery packs was also a massive turn off for me, I don't want to spend $500 to have a couple of spare batteries in the pack and I don't want to have an issue trying to track down a replacement battery 5 years down the track!

On doing more research I found the NZ agents for both Pard and Sytong offered loan units for any faulty gear, had stock or could get it fast and they used 18650 batteries which are cheap and easy to find. Made my decisions way easier.