Thread: Pulsar poor product support

Originally Posted by zeropak

I have owned both Pard and Hik Micro products and have experienced problems along the way with both brands, I think its just the nature of the beast, but in these cases the problems were dealt with fast and effectively by the distributor in NZ. When spending the type of money you need to spend on this type of gear that backup and support is worth gold. With either of these brands I can pick up the phone and talk to the distributor (the guy where the buck stops). I tried to find a phone number on Advanced Optics website without success, clearly contact with their customers is not important to them.
On the subject of waiting 10/12 weeks for a repair, this delay is ridiculous. DHL could have the scope to Belarus in 3/4 days and the same back to NZ. So why the huge delay with repairs??

Perhaps because when they get there they are serviced in order they were recieved. If they are servicing a large region then this may mean delays. Also maybe some requirement may be needed to be met as regards export even though its for repair and if so when have you seen govt department work fast.
I think it unlikely importers deliberately "drag the chain" on warrenty repairs as its not in their interests to do so whatever the product is