Thread: Pulsar poor product support

I have owned both Pard and Hik Micro products and have experienced problems along the way with both brands, I think its just the nature of the beast, but in these cases the problems were dealt with fast and effectively by the distributor in NZ. When spending the type of money you need to spend on this type of gear that backup and support is worth gold. With either of these brands I can pick up the phone and talk to the distributor (the guy where the buck stops). I tried to find a phone number on Advanced Optics website without success, clearly contact with their customers is not important to them.
On the subject of waiting 10/12 weeks for a repair, this delay is ridiculous. DHL could have the scope to Belarus in 3/4 days and the same back to NZ. So why the huge delay with repairs??