Thread: Scope advice

Originally Posted by CamFlatt

Hey so I just noticed the scope rings that came with my second hand vortex diamondback have crimped the tube a bit. It's quite an obvious dent. Will this affect the scope at all? The guy told me they were also vortex rings, but I doubt very much they would do that to the same brand scope. I might try taking advantage of the vortex warranty, but looks like I might need new rings too

Not good. Rings have likely been over torqued. It is a thing that the Vortex warranty will cover if it is a legit Vortex scope.

To save the rigmarole around emails to Extravision (who deal with Vortex in AUS/NZ) This is the last email I received, confirming that you don’t need a receipt;

Good morning Carl

Yes, I agree it can be a bit confusing because there are different policies depending on where the scope came from originally. Because your scope was originally bought within the territory that we are responsible for (ie Australia & New Zealand), you do not need to provide the originally receipt. Some sellers overseas, particularly in the USA do have a policy of requiring receipts for warranty attention – even though Vortex themselves suggest otherwise, they can’t mandate stores to follow the no receipt policy.

I’m not sure if I attached this form with my previous email, but if you can complete as much of this as you can and include it with your scope, that will help us.

There has been a problem with counterfeit scopes being sold online, on sites like Ebay, not just for Vortex but for other brands too. When I worked in a gun shop a few years ago I saw a couple of fake Leupolds that had been bought on Ebay…we had very surprised and disappointed customers when we told them their scope was not the real deal and therefore could not be repaired under warranty. This is why we always recommend buying from a proper dealer, or at least finding out where the scope was originally purchased, wherever possible.

I hope this helps. Please let me know if you have any further questions.

Have a lovely day!

Jude

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Here are the details of the forwarding address for NZ. If you flick me your email, I will send you a copy of the form to fill out.

“So, what you can do is package it up, complete the attached form with as much detail as you can, and include it with the scope, and send it to our warranty agent in NZ – he is the guy the stores send their warranties to. He will arrange to get it back to us for assessment etc”. Extravision rep.

His details are:

WARRANTY GOODS RETURN- Vortex Optics
To: PRACTICAL ARMS
ATT: JAYSON PRENTER
Homefield
Greta Valley RD
North Canterbury
7387

Hope this helps.

HK


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