A tale of customer service

With an up and coming trip iv spent abit of dosh the past 2 weeks. New purchases are exciting but excitement can vary on the level of service you get espically when theirs a fault . Two stand out of the recents starting with the highlight which has being the MTN Stick iv had the Mountain MTN Bipod for awhile now and love it after much chatting with Matt I took the plunge on the stick and first impressions are flat out brilliant as usual pre sales after sales questions are prompt and honest pros cons what ever you want you wont be led astray a massive shout out to anyone debating purchasing buy with confidence. On the lowlight is a gps I bought faulty our of the box sent back today phoned the company got called an idiot for sending it back as "I could have fixed it over the phone it only needs to be plugged into a computer" to which I politely in fewer words said "liesten here fuck head sending it back was my last resort I spent 6 hours of my weekend not loading ammo and packing trawling threw forums and Garmins trouble shooting guides to sort this its buggered I need another by Thursday please" he not so kindly said " if its an energency you should have same day couriered it and I hope you didnt use fastways" its news to me theirs a same day courier service and I actually used the company they sent it with so chill mate . Il be calling them tomorrow at 3pm to hopfully here him back track on how stupid I am and send me a new one or the fixed one i dont really care until then il refrain from naming the company because id hate to slander them over are shithead staff member il follow up tomorrow be it good or bad.

Have had that, experience puts you right off .
Took my failed gps related item back to a certain shop in Tauranga.
Was treated like a halfwit ,even after explaining that I had done the updates and also the master reset.
Bloke finally admitted it was fucked . No apology, just hands it to a staff member to sort.
This after spending north of two grand on the gear.
Only go back there if I have to.

I have to wonder what is wrong with these people aye. Dont they understand that if they fuck you off, you will not come back??


And more importantly you will tell all your mates and anyone else who will listen that you have been fucked around by so and so at such a place.

Good service pretty rare these days (and manners too by the way)

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Originally Posted by tac a1

And more importantly you will tell all your mates and anyone else who will listen that you have been fucked around by so and so at such a place.

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They don't care

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Originally Posted by tac a1

I have to wonder what is wrong with these people aye. Dont they understand that if they fuck you off, you will not come back??


And more importantly you will tell all your mates and anyone else who will listen that you have been fucked around by so and so at such a place.

Good service pretty rare these days (and manners too by the way)

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So much so that good service has become something to talk about and thats a sad day Ladies and Gentlemen

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Originally Posted by mikee

They don't care

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Correct sadly

I had a similar experience 15-20 years ago, it's usually a person working for a pay cheque rather than someone that's passionate about what they do. Purchased a new 10/22 and had no end of BS from the shop staff re feeding issues. I took it to another shop, they test fired it and called the importers rep. Next day I had a call from the shop in question to bring it in for repair. Fixed but never quite right so sold it and 5 years ago got another Marlin to replace it, ironically from the same shop because their customer service is now top notch.

That store is only used for trying on boots etc when buying online.
Maybe would have bought there before.

I did try really hard to buy 3 rifles, a leupold VX5 scope, and a shotgun (all new guns) from a local hunting and fishing supplier ;) over the last 2 years.
They just were not even interested in the least, so I brought from another branch down south who kindly shipped it to the local for pickup........................... from the same guys who totally ignored me. I would much rather my $$ go to local stores but its all too hard it seems.

Seems the higher up the chain of importers you go, the less they care SW it's all about control games.

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Originally Posted by mikee

I did try really hard to buy 3 rifles, a leupold VX5 scope, and a shotgun (all new guns) from a local hunting and fishing supplier ;) over the last 2 years.
They just were not even interested in the least, so I brought from another branch down south who kindly shipped it to the local for pickup........................... from the same guys who totally ignored me. I would much rather my $$ go to local stores but its all too hard it seems.

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Unsurprisingly we were burgled I had a 35k insurance cheque to delete for home appliances I went after work dusty no shower work truck Takapuna Auckland got looked at like I was shop lifting but not once asked if i was happy to look or can I be helped. Went to the next store sorted great staff . Took the goods via trailer back to store #1 asked tweedle dee and tweedle dumb for the boss manager came and showed him my trailor and gave a back storey as to why I was in his carpark . I observed from a distance when in that complex again but never sore thoughs two staff. My heckles obviously well and truely stand up with poor service

You think it's bad now, wait until the cost of import permit's hits. Importers will give even less than 1/3 of a F***

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Originally Posted by Kelton

With an up and coming trip iv spent abit of dosh the past 2 weeks. New purchases are exciting but excitement can vary on the level of service you get espically when theirs a fault . Two stand out of the recents starting with the highlight which has being the MTN Stick iv had the Mountain MTN Bipod for awhile now and love it after much chatting with Matt I took the plunge on the stick and first impressions are flat out brilliant as usual pre sales after sales questions are prompt and honest pros cons what ever you want you wont be led astray a massive shout out to anyone debating purchasing buy with confidence. On the lowlight is a gps I bought faulty our of the box sent back today phoned the company got called an idiot for sending it back as "I could have fixed it over the phone it only needs to be plugged into a computer" to which I politely in fewer words said "liesten here fuck head sending it back was my last resort I spent 6 hours of my weekend not loading ammo and packing trawling threw forums and Garmins trouble shooting guides to sort this its buggered I need another by Thursday please" he not so kindly said " if its an energency you should have same day couriered it and I hope you didnt use fastways" its news to me theirs a same day courier service and I actually used the company they sent it with so chill mate . Il be calling them tomorrow at 3pm to hopfully here him back track on how stupid I am and send me a new one or the fixed one i dont really care until then il refrain from naming the company because id hate to slander them over are shithead staff member il follow up tomorrow be it good or bad.

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If it was GC please PM me details and I can get the right people on the case.

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Originally Posted by Kelton

Unsurprisingly we were burgled I had a 35k insurance cheque to delete for home appliances I went after work dusty no shower work truck Takapuna Auckland got looked at like I was shop lifting but not once asked if i was happy to look or can I be helped. Went to the next store sorted great staff . Took the goods via trailer back to store #1 asked tweedle dee and tweedle dumb for the boss manager came and showed him my trailor and gave a back storey as to why I was in his carpark . I observed from a distance when in that complex again but never sore thoughs two staff. My heckles obviously well and truely stand up with poor service

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youve watched Pretty Woman too many times Dude......

There are a couple of dudes in Matakohe and Tokoroa whom combine service with highest quality products. Still they think it goes hand in hand. Maybe they are relics from the past?

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Originally Posted by Micky Duck

youve watched Pretty Woman too many times Dude......

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Im going to have to watch it to see what your fererring to now

GPS has being sorted very quickly guy actually made me laugh on the phone when he called to apologize and said " i just thought this fucking Idiot doesnt no what hes talking about but na your right mate its fucked sorry" nice and honest

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Originally Posted by Coop

If it was GC please PM me details and I can get the right people on the case.

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For a guy who is constantly wearing flack on here, your not a half bad rooster, good on you @Coop no matter if this was a GC sale or not it's nice to see you front footing offering to help out :)

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Originally Posted by Coop

If it was GC please PM me details and I can get the right people on the case.

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Hey mate . Nope it was not cheers

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Originally Posted by Coop

If it was GC please PM me details and I can get the right people on the case.

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Coop it's not like people on here to abuse GC over a pair of binos or anything... oh wait.......

Seriously though for all the flack you cop(unjustifiably so) I'll happily spend my $ with your store when my local can't get something in. You're owner also stood up for every shooter when it mattered most unlike certain outfits.

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Originally Posted by Rock river arms hunter

Coop it's not like people on here to abuse GC over a pair of binos or anything... oh wait.......

Seriously though for all the flack you cop(unjustifiably so) I'll happily spend my $ with your store when my local can't get something in. You're owner also stood up for every shooter when it mattered most unlike certain outfits.

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If you get the right person in GC they're generally pretty good. The big green store an get stuffed.

Sent from my SM-T225 using Tapatalk

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Originally Posted by mikee

They don't care

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and that sort of atitude will quickly fuel the business going down the shitter!

my son works for a firm whose business practices a nd employees frankly are a psychiatrists dream. Iwont name names but suffice to say its a franchise system .his particular boss hires people IMHO who are are mediocre to same the least .customer service skills zilch,underhand tactics -many. pride in workmanship -whats that. one he worked with thinks he should be paid more cause he had a wife house and kids -but him-lazy as sin.son had a gutsful so sooled into him -big dsufus ran to the boss -my son got carpetted -told the boss exactly what had happened and the facrt hes seeking other employment.now said same boss is singing sons paraises at every opportunity and other clown has moved on to his own franchise.
this business has also got a weird and wonderful stock practise -everything comes from aussie and price gouge -fuck theyd have al capone in tears!!!!Recently a compressor system fucked up mid job -his nibs after contacting aussie and being told its $600+and a 6week w ait for technician to fly the ditch and fix .son told em where to put it ,ringsd me 10min trucvk ride $45.00and another 10min for me to install and voila were away laughing!boss thinks im best thing since sliced bread and canned piss wish i could recxiprocate but i dont forget.
trying to get through to his emnployees that how you engage with customers ,the quality of your work and is backu p is alll important given discretionary spending lvels is now tighter than a strippers g string is simply a lost cause as they stand there on phones whining for more money.