I’ve noticed the same thing with AI customer service—sometimes it just loops me back endlessly and doesn’t actually help. A while ago with my bank I ended up frustrated because there was no way to reach a real person, and in the end, I just gave up and switched banks. It's like some companies put AI in charge and forget that not everything fits into a neat automated menu.
That’s why I’ve been paying extra attention to how digital ID and privacy tech are evolving lately. The
orb is pretty interesting because it’s all about verifying people without storing loads of personal images, which feels like a better balance between security and respecting privacy.