I've had a few, most recent one was their high speed comp winch at 9500lb. It was missing seals from factory which led to the motor rusting out. They reconditioned it at their cost, it lasted two more months. Moral? check it out completely when you get one, disassemble it and check all seals are in there. Gearbox lubricant can be lacking too, Add a decent dollop of Moreys and it seems to be sweet.
From the 4wd groups I associate with, most reports are good with the odd horror storey, but again the horror would have been found earlier if they had stripped the winch and given it a once over when purchased.
I am currently running a novawin unit, a bit pricier but still cheaper than Warn, Superwinch, Ramsey etc.
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