Thread: Burris optics

Originally Posted by Pengy

The NZ agents, Berreta, have told me that I need to return the scope to retailer for forwarding to them, who will then ship to usa for an inspection by Burris, before advising if it can be fixed under the terms of warranty.

Do I risk sending it and then getting into a shit fight to get it back, or do I insist that as both agent and retailer advertise them as covered by warranty, I want a replacement or refund. Scope was purchased less than two years ago, which is the standard nz warranty period apparently.

I am guessing I need to give them the chance to fix it ???

Beretta NZ are a pack of useless rip off bastards who don't stand behind their products. I think you have two options. Send it back to the retailer as they say and then complain if you are not happy with the result. It will take ages though.

Second option is to just send it direct back to Beretta in the states. This is probably the simpler and faster option.

Interesting I have had the same thing with two leupolds (one fell off the bench, one broke when the sling screw pulled out of the stock and it fell on a rock). In both cases they charged me for the repair then send back brand new latest model scopes instead of repaired ones so I was a happy camper. The Leupold warranty doesn't cover accidental damage although the Burris one does. One of the scopes was 40 years old. This was sending them back direct to the states. You pay shipping to them. They pay return shipping.

Recently I sent two defective (not dropped) leupolds back though NZ Asia via the large chain store with the fancy catalog. It took ages (6 months) then they tried to charge me $55 per scope ($110) for what they described as shipping, then a service charge. After some complaining they dropped the charge.

Insured shipping to the states for two scopes is $20NZD. Lesson learnt, I will always send them back direct to the USA now.