Thread: Faulty new gear. What would you do?

Originally Posted by Nick.m

Sometimes shit happens, its hardly the stores fault that the product was faulty. If the shop just replaces the item then they could be left out of pocket, because often the suppliers want to assess the goods before replacement.

Also the shop doesn't know whether the goods were truly faulty when sold or if the customer took them out and managed to break them first use, its your word against theirs (Im not saying that Gibo did this, but it does happen). This means there has to be some give and take from both parties to reach an agreement, rather then one party just bowing to the demands of the other as some of you blokes think should happen.

Under warranty it shouldn't effect the shop at all. if the manufacturer is that difficult to deal with people will just buy from the opposition