Thread: Importing, Shipping, pitfalls and work arounds

^ Put yourself in the consumers shoes and see if your assertions about it being a small market still hold water. I bet they dont.

I just wish retailers would stop focussing on the gst issue and start focussing on their fucking terrible service levels. This is a generalisation as there are 'some' good ones out there, but they are few and far between.

If you look into the businesses that not only didnt tank, but actually grew during the GFC you will notice they ALL had one thing in common. A seriously good service offer that their customer percieved as valuable. I'll say again. That their customers percieved as valuable.

Awesome service will trump cheap deals.

But if they want to rape me on price AND treat me like shit because of some misdirected sense of entitlement, then they deserve to go bankrupt. And good riddance!!!

Originally Posted by Proudkiwi

^ Put yourself in the consumers shoes and see if your assertions about it being a small market still hold water. I bet they dont.


But if they want to rape me on price AND treat me like shit because of some misdirected sense of entitlement, then they deserve to go bankrupt. And good riddance!!!

+1 on this

if retailers or distributors or whatever think they are getting rimmed by poor wholesale deals with manfuacturers or overpriced shipping, I the customer does not really care, if i see it cheaper then ill buy it from there regardless if its my local shop or an internet store in NZ or overseas!

Originally Posted by scoped

+1 on this

if retailers or distributors or whatever think they are getting rimmed by poor wholesale deals with manfuacturers or overpriced shipping, I the customer does not really care, if i see it cheaper then ill buy it from there regardless if its my local shop or an internet store in NZ or overseas!

I for one can't blame you one little bit for that view, as long as you do it with your big boy pants on and don't go crying to a local dealer if your overseas purchased product fails.

When deciding if it's cheeper to buy overseas the warranty and cga are worth thinking about for some items.

For what it's worth I always include gst in my calculations, I do feel it the fair thing to other tax payers-but if I don't get charged it I don't offer to pay it lol

Originally Posted by res

I for one can't blame you one little bit for that view, as long as you do it with your big boy pants on and don't go crying to a local dealer if your overseas purchased product fails.

When deciding if it's cheeper to buy overseas the warranty and cga are worth thinking about for some items.

For what it's worth I always include gst in my calculations, I do feel it the fair thing to other tax payers-but if I don't get charged it I don't offer to pay it lol

My thoughts exactly.

Originally Posted by Proudkiwi

I just wish retailers would stop focussing on the gst issue and start focussing on their fucking terrible service levels. This is a generalisation as there are 'some' good ones out there, but they are few and far between.

Awesome service will trump cheap deals.

But if they want to rape me on price AND treat me like shit because of some misdirected sense of entitlement, then they deserve to go bankrupt. And good riddance!!!

An update. Twin Needle are DEFINITLY one of the good ones.

You could never call their gear cheap but fuck are they easy and professional to deal with!!

Ordered a bag on Tuesday but then changed my mind on type and colour plus wanted some mods done. "Yip, no worries, and yip, you'll have it by Friday"

Showed up today.

I fucking LOVE dealing with outfits like that!!!!!

Originally Posted by Proudkiwi

An update. Twin Needle are DEFINITLY one of the good ones.

You could never call their gear cheap but fuck are they easy and professional to deal with!!

Ordered a bag on Tuesday but then changed my mind on type and colour plus wanted some mods done. "Yip, no worries, and yip, you'll have it by Friday"

Showed up today.

I fucking LOVE dealing with outfits like that!!!!!

They do great work but multiple times I have had the price come out a fair bit higher than the quote so a couple of time I could have replaced the item for the cost of repairing it. If they quoted accuratly you could decide it it's worth it before committing to getting the work done.