Thread: Importing, Shipping, pitfalls and work arounds

Originally Posted by timattalon

How did you do that? By going into a shop and getting service from staff being paid wages, where the shop is paying power rent etc? Yes, often NZ retailers can struggle to simply beat a price from oversea, but when you buy from offshore, I suggest you buy off shore. Dont ask a local retailer to carry what you want so you can check its size before buying it else where, Dont ask a NZ agent to fix it cos it broke, and when it arrives damaged in transit, buy another one from the first supplier.

Retailers and importers here have to cover warranties on products themselves, and any damaged goods are not usually able to be returned to factory so they wear that as well. I support local and NZ when I can, and if that means paying more for service, then I rest easy knowing a staff member will get paid for what they have done. Otherwise when these shops close, the staff lose jobs and we all end up paying for that.

What?? Retailers don't have to cover warranties themselves if they havnt imported it themselves. If they buy of a nz supplier and something goes wrong, the supplier will fix the issue as covered by warranties or consumer G Act. IT depends on the product etc but its life in the real world now. If you can buy something overseas far cheaper than you can here you a fool not too unless you have no money issues and happy to throw it away.. Same with damaged stock, I work in retail, if we don't import the stuff ourselves (we do with some things) if it arrives damaged we don't wear that at all. The supplier we send a new one, or repair and replace with no cost to us