@EFriz my wife works at Formthotics. Manufactured in Christchurch. The make a mix of medical (custom fitted by physio, podiatrists and Dr) and consumer products available in retail stores. If you want a consumer product that isn't available at your stockist, they should be able to order it in easily for you from the Formthotics.
The medical formthotics are only available if you see a Dr, physio or podiatrist and these will be fitted for your injury or issue. When i have had some made up i have taken in my runners and boots and had separate one made up for each specific shoe.
They typically take a couple weeks use to wear in and mould to your foot/foot adjusting to the formthotics. This can be sped up if the medical professional has one of Formthotics custom orthotic heater.
Cheers
Paddy




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