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I am certain many buyers of badlands gear based their decision at least partly on their “warranty”.

It’s express. (IE not implied or obfuscated).

It’s on the packaging. H&F have made no...

*some. Not ‘so E’

I wrote to them a few years ago with some feedback on their gear, and they were very receptive and helpful.

Can I suggest you do the ‘squeaky wheel’ routine and contact them again - perhaps with...