The best you can do here is work thru the process of getting your money back in a calm and unemotive fashion. (I'm not for minute suggesting that this is not the case)
Arm with yourself with the facts regarding the relative laws that are there to protect the consumer, and work thru the process.
Tahr's recommendations above are spot on
Here are some websites that may help you
https://www.consumer.org.nz/articles...sRoaAi9e8P8HAQ
Consumer Guarantees Act | Consumer Affairs
https://www.consumer.org.nz/articles/fair-trading-act
Fair Trading Act
regards
Tim




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