Thread: Extravision/vortex warranty

Originally Posted by Flyblown

It’s amazing how many guys will try and sell Vortex gear into the secondhand market, and have no idea at all that the item is not covered by the NZ / Aus warranty because they have no proof of purchase.

You’ll get told in often quite an irritated manner (when you ask for proof of purchase) that you do not need a receipt because it says so on the Vortex website. I’ve had a couple of guys selling through this forum get pretty shitty with me about it. They finally go quiet when I point them to the Extravision website.

The “no receipt necessary” benefit is only applicable if you bought the product in the US…. But it does not explicitly say on the US website that you do need / do not need a receipt in any other countries. It’s ambiguous.

If you read the Extravision website it clearly says you need proof of purchase in Aus/NZ. But how many local customers know to go to the Extravision website to read their terms and conditions when it says clearly in the enclosed booklet and on the Vortex website that you don’t need a receipt!

The bottom line is that I think Vortex have been remiss with the marketing of the VIP Warranty, knowing full well that guys are going to remain completely ignorant of the local distributor requirements, until it’s too late. And that’s why we read the bad stories on here and elsewhere. Why they don’t tighten up on this I do not know because I’m convinced it just gives ammunition to the naysayers and turns people off the product range, which is fantastic bang for the buck, and hardy in the upper tiers of the range.

I say all this having had zero bad experiences with Vortex, i’ve owned binos / rangefinders / two scopes and a red dot and not had a single problem and used them over almost 10 years in a fairly brutal manner. I don’t worry about the warranty situation because all my products are bought in Aus and NZ.

My experience must be unusual.
I bought a Vortex Golden Eagle second hand.
I dropped my rifle and it fell onto the top (elevation) turret of the scope - ruining the scope.
I had no original receipt, no proof of purchase.
I received a replacement scope 2 weeks after couriering the broken scope to the Auckland agent.

Excellent service honouring a no fault guarantee.
Your experience may differ, my was unbeatable.