Thread: Head Torch recommendations

Originally Posted by Moa Hunter

I bought mine from the same site. I complained several times and was told that I would have to send it back and that it would be sent to the sellers supplier for repair which could take a while. This rankled me because my contract is with the seller alone not their supplier. It is up to the seller to resolve the problem not to defer to their supplier.

That's just typical for any store though, they don't carry out the repair. Manufacturers usually have a warranty where any defect within 15 days will be replaced, anything after will be a repair which sometimes is then sent back to China.

Part of the reason I pulled the plug on stocking Nitecore is because I can't repair it myself, I have to send away a customer's unit and I hate not being in complete control of the situation. For Skilhunt and Cyansky, I'd still need to wait until the part arrived though. For my Convoy torches I have all the parts on hand.