Thread: Leica

Originally Posted by Gkp

Leica is a good product but this sounds like pretty shit business practice by the local agent

Before the lynch mob get out of control lets shed abit more light on the subject , The binos were purchased from the dealer Sept of this year , Kelton was advised then at the time about the hassles the company have had dealing with Lacklands with repairs , Lacklands do not operate a service centre in NZ at all and all repair regardless of size (simple eye cup replacement) get sent overseas to be done .
I purchased the business in October and have been working with Kelton in getting his problem sorted for him . My company did not sell the product and have no financial gain in not sorting out a credit etc for him.
Lacklands were advised of the faulty product from the sale and were asked to replace them , there should have been no need for the units to go back overseas to confirm this and the customer shouldn't have had to wait this long for an answer.
We have arranged for a pair of 3200.com's to be sent down and at this stage have not indicated any sort of price for change over as I haven't had and credits or invoices from Lacklands to work off.
If the internet warriors who are quoting court action etc and downing the retailer want to carry on I'll wash my hands of it and let Kelton deal with the previous business owner to sort out , I've been pushing hard to get this sorted for him and don't need the company implied in any sort of poor service .
There's a risk of going off half cocked with only small bits on info and it can cause a lot of damage to a business , Not something I want to be associated with nor will I support suppliers that does not back up their product or agents, Yes that will be the last Leica product I buy for resale.

Originally Posted by Looseunit

Before the lynch mob get out of control lets shed abit more light on the subject , The binos were purchased from the dealer Sept of this year , Kelton was advised then at the time about the hassles the company have had dealing with Lacklands with repairs , Lacklands do not operate a service centre in NZ at all and all repair regardless of size (simple eye cup replacement) get sent overseas to be done .
I purchased the business in October and have been working with Kelton in getting his problem sorted for him . My company did not sell the product and have no financial gain in not sorting out a credit etc for him.
Lacklands were advised of the faulty product from the sale and were asked to replace them , there should have been no need for the units to go back overseas to confirm this and the customer shouldn't have had to wait this long for an answer.
We have arranged for a pair of 3200.com's to be sent down and at this stage have not indicated any sort of price for change over as I haven't had and credits or invoices from Lacklands to work off.
If the internet warriors who are quoting court action etc and downing the retailer want to carry on I'll wash my hands of it and let Kelton deal with the previous business owner to sort out , I've been pushing hard to get this sorted for him and don't need the company implied in any sort of poor service .
There's a risk of going off half cocked with only small bits on info and it can cause a lot of damage to a business , Not something I want to be associated with nor will I support suppliers that does not back up their product or agents, Yes that will be the last Leica product I buy for resale.

Now that we know that previous business owner has sold up, it all makes sense as to why importer is in the picture as "new" retailer is only responsible for the product they sell. Good on you for trying to help hopefully the importers will step up like you.............................and
Good on you for trying to help

Originally Posted by mikee

Now that we know that previous business owner has sold up, it all makes sense as to why importer is in the picture as "new" retailer is only responsible for the product they sell. Good on you for trying to help hopefully the importers will step up like you.............................and
Good on you for trying to help

Phenomenal service as usual

Originally Posted by Looseunit

Before the lynch mob get out of control lets shed abit more light on the subject , The binos were purchased from the dealer Sept of this year , Kelton was advised then at the time about the hassles the company have had dealing with Lacklands with repairs , Lacklands do not operate a service centre in NZ at all and all repair regardless of size (simple eye cup replacement) get sent overseas to be done .
I purchased the business in October and have been working with Kelton in getting his problem sorted for him . My company did not sell the product and have no financial gain in not sorting out a credit etc for him.
Lacklands were advised of the faulty product from the sale and were asked to replace them , there should have been no need for the units to go back overseas to confirm this and the customer shouldn't have had to wait this long for an answer.
We have arranged for a pair of 3200.com's to be sent down and at this stage have not indicated any sort of price for change over as I haven't had and credits or invoices from Lacklands to work off.
If the internet warriors who are quoting court action etc and downing the retailer want to carry on I'll wash my hands of it and let Kelton deal with the previous business owner to sort out , I've been pushing hard to get this sorted for him and don't need the company implied in any sort of poor service .
There's a risk of going off half cocked with only small bits on info and it can cause a lot of damage to a business , Not something I want to be associated with nor will I support suppliers that does not back up their product or agents, Yes that will be the last Leica product I buy for resale.

Good on you Jason
Always good to hear both sides of a story before the old NZHS lynching mob get stuck in

Sent from my SM-S916B using Tapatalk

Originally Posted by Looseunit

Before the lynch mob get out of control lets shed abit more light on the subject , The binos were purchased from the dealer Sept of this year , Kelton was advised then at the time about the hassles the company have had dealing with Lacklands with repairs , Lacklands do not operate a service centre in NZ at all and all repair regardless of size (simple eye cup replacement) get sent overseas to be done .
I purchased the business in October and have been working with Kelton in getting his problem sorted for him . My company did not sell the product and have no financial gain in not sorting out a credit etc for him.
Lacklands were advised of the faulty product from the sale and were asked to replace them , there should have been no need for the units to go back overseas to confirm this and the customer shouldn't have had to wait this long for an answer.
We have arranged for a pair of 3200.com's to be sent down and at this stage have not indicated any sort of price for change over as I haven't had and credits or invoices from Lacklands to work off.
If the internet warriors who are quoting court action etc and downing the retailer want to carry on I'll wash my hands of it and let Kelton deal with the previous business owner to sort out , I've been pushing hard to get this sorted for him and don't need the company implied in any sort of poor service .
There's a risk of going off half cocked with only small bits on info and it can cause a lot of damage to a business , Not something I want to be associated with nor will I support suppliers that does not back up their product or agents, Yes that will be the last Leica product I buy for resale.

As stated earlier @Looseunit has moved heaven and earth for a result and I was given a full rundown prior to purchase about just how bad customer service can be so this is not a store issue I stand with the store and staff this is me giving out a buyer beware for the brand

Originally Posted by Looseunit

Before the lynch mob get out of control lets shed abit more light on the subject , The binos were purchased from the dealer Sept of this year , Kelton was advised then at the time about the hassles the company have had dealing with Lacklands with repairs , Lacklands do not operate a service centre in NZ at all and all repair regardless of size (simple eye cup replacement) get sent overseas to be done .
I purchased the business in October and have been working with Kelton in getting his problem sorted for him . My company did not sell the product and have no financial gain in not sorting out a credit etc for him.
Lacklands were advised of the faulty product from the sale and were asked to replace them , there should have been no need for the units to go back overseas to confirm this and the customer shouldn't have had to wait this long for an answer.
We have arranged for a pair of 3200.com's to be sent down and at this stage have not indicated any sort of price for change over as I haven't had and credits or invoices from Lacklands to work off.
If the internet warriors who are quoting court action etc and downing the retailer want to carry on I'll wash my hands of it and let Kelton deal with the previous business owner to sort out , I've been pushing hard to get this sorted for him and don't need the company implied in any sort of poor service .
There's a risk of going off half cocked with only small bits on info and it can cause a lot of damage to a business , Not something I want to be associated with nor will I support suppliers that does not back up their product or agents, Yes that will be the last Leica product I buy for resale.

I have a Swarovski 'scope with a broken bit in the turret. I bought it off here and haven't a clue who the original retailer was. I rang Jason last week to ask if he could give me a lead on how I would go about getting it fixed. He happily offered to send it off for me to get fixed and also gave me some advice on what to do if I wanted to do it closer to home. Excellent service.

Originally Posted by Looseunit

Before the lynch mob get out of control lets shed abit more light on the subject , The binos were purchased from the dealer Sept of this year , Kelton was advised then at the time about the hassles the company have had dealing with Lacklands with repairs , Lacklands do not operate a service centre in NZ at all and all repair regardless of size (simple eye cup replacement) get sent overseas to be done .
I purchased the business in October and have been working with Kelton in getting his problem sorted for him . My company did not sell the product and have no financial gain in not sorting out a credit etc for him.
Lacklands were advised of the faulty product from the sale and were asked to replace them , there should have been no need for the units to go back overseas to confirm this and the customer shouldn't have had to wait this long for an answer.
We have arranged for a pair of 3200.com's to be sent down and at this stage have not indicated any sort of price for change over as I haven't had and credits or invoices from Lacklands to work off.
If the internet warriors who are quoting court action etc and downing the retailer want to carry on I'll wash my hands of it and let Kelton deal with the previous business owner to sort out , I've been pushing hard to get this sorted for him and don't need the company implied in any sort of poor service .
There's a risk of going off half cocked with only small bits on info and it can cause a lot of damage to a business , Not something I want to be associated with nor will I support suppliers that does not back up their product or agents, Yes that will be the last Leica product I buy for resale.

Sorry I wasn't lynching anyone. Just going off the info I've been told which is obviously only a fraction of the story. Good on you for helping out.
I've had various leica products for years and still do. I wouldn't let one little warranty claim put me off buying them.