Thread: Leupold Customer Service - Good Experience

I bought a Leupold RX1000i TBR with DNA rangefinder new around 2014 and a few months ago the edges of the display failed to the point that I could not read the distance - the reticle in the center was still ok and it appeared to be ranging.

I knew that it was out of warranty, two years only on electronics, so I used GOOGLE to see if anyone else had reported a similar issue with this model.

Sure enough, there were a half dozen posts on various forums and most had mentioned they spoke to Leupold Customer Service who offered a replacement at 60% off US retail pricing.

I duly completed the Leupold USA online service form and sent my rangefinder from INVERCARGILL to Leupold in Beaverton OR. NZ Post with tracking cost $18.

About 10 days later I received an email from Leupold asking me to call and discuss.

I did just that and in about 3 minutes had completed an order for a new Leupold RX-1600i TBR/W (Orange camo colour) for NZD$380

NZ retail is around NZD$750


I have no complaints about the two year electronics warranty but if you are in the same situation I hope this info is useful.