years back i took a tumble, broke a 4x32 leupold clean in 1/2 behind the turrets. thought what the hell maybe its salvageable, sent it back thru the agent ( too long ago to remember) and a new scope was delivered despite me saying completely my fault.
on a similar not i just brought a buck knife back from usa, took it out of its packaging and it was faulty, contacted buck who told me to sent to nz agent as proof, new knife arrived after a few weeks (it was over xmas too)
and this is why we buy from companies who go the extra mile to keep customers !
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