Thread: Sending stuff to Swarovski

My EL's failed. Something came loose in one barrel and it meant they were way out of focus. As Frodo said they up date coatings and the new coatings wouldn't work with the old lasers as they have been up dated too. In the end they gave up searching for old some old coating as they needed it for the repair and sent me a new set of bino's. The local shop I bought them off sent them to JP and as has been said he sorted it. No cost to me so happy customer and great service. It did and can take 2-3 months though as apparently they only have a couple of people on repairs and they also don't send individual items but wait till they have an order filled to send