Thread: Sending stuff to Swarovski

My pocket 10x25's had dirt and dust on the inside (seals buggered) so I sent them back via the agent at the time. They charged me $90 for shipping but the repairs were completed FOC as you'd expect. Unlike the experience of the others above, a very light and barely perceptible scratch in one of the lens coating was not repaired or replaced. Everything else was sorted nicely though and the binos were returned complete with a new carry bag. TAT was about 3 months.

JP is the NZ agent.