Thread: Swarovski defect

Yep. Z3, Z5 USA and Z6, Z8 in Austria

Heres another shameless plug for Swarovskis outstanding after market service in NZ.Recently had to contact Rep JP @ Lower Hutt for a pair of replacement rubber flip up front lense caps on my 25yr old SLC 8X30 binos.Bugger me if they didnt turn up in my rural Nth Canty letterbox 2 days latter.And the best part- buckshee! The ,ol story- You gets wot you pays. Swarovski 10 outta 10

Well I was in contact with David Duprez, Area sales Manager, KAHLES Australia and New Zealand on the 13/2/24 re my Kahles 10x42 bino for repair via email. So had them couriered to his address in Lower Hutt after our online chat. NZ Post tracking had them delivered to the address provided on the 15/2/24. Never heard from him again to confirm received - twice I emailed him, latest earlier today. His silence is golden. Couldn't locate a phone contact online. Kahles/Swarovskis now share the same NZ agent. The waiting game.....

Originally Posted by Hunteast

Well I was in contact with David Duprez, Area sales Manager, KAHLES Australia and New Zealand on the 13/2/24 re my Kahles 10x42 bino for repair via email. So had them couriered to his address in Lower Hutt after our online chat. NZ Post tracking had them delivered to the address provided on the 15/2/24. Never heard from him again to confirm received - twice I emailed him, latest earlier today. His silence is golden. Couldn't locate a phone contact online. Kahles/Swarovskis now share the same NZ agent. The waiting game.....

If they do contact JP he is who I have delt with regarding Swarovski pm me if you want his contact information

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Originally Posted by Hunteast

Well I was in contact with David Duprez, Area sales Manager, KAHLES Australia and New Zealand on the 13/2/24 re my Kahles 10x42 bino for repair via email. So had them couriered to his address in Lower Hutt after our online chat. NZ Post tracking had them delivered to the address provided on the 15/2/24. Never heard from him again to confirm received - twice I emailed him, latest earlier today. His silence is golden. Couldn't locate a phone contact online. Kahles/Swarovskis now share the same NZ agent. The waiting game.....

Dave is a stand up Guy if he hasn't made contact there will be a good reason.

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