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Thread: Vortex Guarantee can't be faulted

  1. #16
    Member sneeze's Avatar
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    Iv had 2 issues with them, both sorted easily with an email to US office. First was a Razor LH that was sent with the wrong reticle and was going to take forever to replace, the second more recent was a replacement turret cap. Extravision said it was outdated and not available so I emailed the US again . They sent me a cap, dial and retainer plus a second spare cap and must have fizzed up the Aus dealer as they sent me another cap as well all free.
    Rules are for the obedience of fools
    and the guidance of wise men” Sir Douglas Bader.

  2. #17
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    Sent a scope off to them before xmas. Never heard or seen again. Did contact the outfit it was sent to in Auckland to make sure it arrived, which it appears it has. Woman there said the agent only comes over from oz a couple of times a year to sort a pile of warranty stuff. They don't answer my emails so thinking it's time to flick one to the US and let them know so far their warranty isn't worth the paper it's written on. Or maybe life time guarantee means that's how long it takes to get sorted?

  3. #18
    Member Flyblown's Avatar
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    Sounds like our Aussie cousins need a great big fuckin’ kick up the arse.

    All the negative feedback so far in this thread is entirely in line with my own personal experiences. But the upper end of their product range stands up well. Remember when all we ever heard about was how shit the Leupold service was? You get my drift, eh.
    Shadowsol likes this.
    Just...say...the...word

  4. #19
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    Must put my hand up and say I haven't followed it up as much as I probably should have. Just flicked them another email and if no reply then I'll try the the US and let them know what I think of our Aussie cousins.

  5. #20
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    Quote Originally Posted by r87mm View Post
    Must put my hand up and say I haven't followed it up as much as I probably should have. Just flicked them another email and if no reply then I'll try the the US and let them know what I think of our Aussie cousins.
    Go straight to the head office with your concerns. Your money wasn't slow to respond!!! Pm me if you want Vortex's International and Dealer manager's email. Top bloke to deal with.

  6. #21
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    Poked a hole through the side of one of their earlier 850 metre range finders when i fell on it and the corner of a submerged rock caved it in.
    Vortex USA replaced it with a brand new 1200 metre model because they had run out of the model I bought, second hand.
    A 4 -16 X Vipers cope I had on a .223 got run over after it was left on a bonnet of a truck.
    Both replaced within 2 weeks and both with a note saying, "Thanks for contacting us to remedy the situation, and we're happy to help if there are any further problems"
    Great service, and both replacements still going strong.
    Shadowsol likes this.

  7. #22
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    Quote Originally Posted by r87mm View Post
    Must put my hand up and say I haven't followed it up as much as I probably should have. Just flicked them another email and if no reply then I'll try the the US and let them know what I think of our Aussie cousins.
    When you email the Vortex US office - CC the local distributor - can almost guarantee it will be actioned immediately because they will not want to risk losing the distributor licence by not following the brands promises

  8. #23
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    their warranty seems to be bullet proof - perhaps the local distributor may be hard to deal with (cant say) but as a brand i've seen them replace things no questions asked - house fire damage - replace, range finder left in the bush and found a year later - after snow melt - replaced, vehicle damge replaced.
    I am looking at a Vortex for one of my rifles soon - bang for buck looks good and they stand by their product. I like Leupold, but to match a Viper PST or even the newish Strike Eagle you have to spend a lot with Leupold, NF, SB etc

    I'm thinking i'll put the 5-25x56 Strike Eagle (34mm tube) on my RPR 6.5cm when I free up some funds - $1389 thats a lot of scope for the money

  9. #24
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    I’ve had good experiences with the warranty I’ve just gone through the shops I purchased through, I had a gen 1 viper with issues and they let me know it would be 2 month wait but I would be getting a gen 2 in exchange that was about 2 yrs ago though

  10. #25
    Member Micky Duck's Avatar
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    yip thats good service alright.....FINALLY other companies have twigged they need to do it or Joe Public will just buy leupold.... for lifetime guarantee if nothing else.

  11. #26
    Member cambo's Avatar
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    Waited around 18mths for my scope to be warrantied, then they had stopped producing them and wanted to charge me to upgrade to the newer model. Took a lot of fighting. Got a new scope.
    Won't buy anymore Vortex.
    Life is natures way of keeping meat fresh

 

 

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